MSP Administrative Assistant

New Charter Technologies, Llc; Alabama; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company in the IT industry is seeking an MSP Administrative Assistant to support vendor operations in a fully remote role. The ideal candidate will have strong organizational skills and experience in administrative support, contributing to a dynamic Managed Service Provider environment. Responsibilities include preparing reports, maintaining documentation, and assisting with project coordination, making this position crucial for operational success.

Qualifications

• 4+ years of experience in an administrative or operational support role.
• High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Experience supporting a department leader in a fast-paced, remote environment.

Responsibilities

• Prepare and distribute internal reports related to vendor performance.
• Support scheduling, meeting prep, and document formatting.
• Maintain accurate documentation across vendor contracts and compliance records.

Skills

Organizational skills

Time management

Communication skills

Education

Associate degree or relevant administrative/business certification

Tools

Microsoft Office Suite

Microsoft 365

SharePoint

Job description

MSP Administrative Assistant

Apply locations: Remote - Alabama
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition id: JR0306

New Charter Technologies is seeking a highly organized and detail-oriented Administrative Assistant to support our Director of Vendor Partnerships in a dynamic Managed Service Provider (MSP) environment. This is a fully remote, full-time position ideal for someone who thrives on keeping things running behind the scenes.

The role involves supporting vendor operations—organizing documentation, assisting with reporting, and ensuring administrative processes stay on track.

Key Responsibilities

• Prepare and distribute recurring internal reports related to vendor performance, spend tracking, and key timelines
• Support the Director of Vendor Partnerships with scheduling, meeting prep, document formatting, and administrative coordination
• Maintain accurate and organized documentation across vendor contracts, compliance records, and internal tracking tools
• Track vendor renewal dates, performance metrics, and feedback summaries for internal reviews
• Assist with invoice documentation and cost tracking processes
• Coordinate internal meeting logistics related to vendor activity (e.g., scheduling, agendas, notes)
• Support light project coordination across vendor-related operational initiatives

Required Skills & Experience

• 4+ years of experience in an administrative, operational support, or similar role
• Excellent organizational and time management skills—love for structure, calendars, and spreadsheets
• High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Experience supporting a department leader or executive in a fast-paced, remote environment
• Strong communication skills and ability to maintain confidentiality

Preferred Qualifications

• Experience working in or supporting a Managed Service Provider (MSP)
• Associate degree or relevant administrative/business certification
• Familiarity with Microsoft 365, Teams, SharePoint
• Understanding of vendor performance metrics

Ideal Attributes

• Experience coordinating and leading meeting agendas
• Exceptionally organized and detail-driven
• Process-minded with a continuous improvement approach
• Self-starter who thrives in a remote environment and takes ownership of tasks
• Professional, responsive, and collaborative with a client-centered mindset
• Flexible and reliable under changing priorities and timelines

The compensation is expected to be $40,000-50,000 annually. Our offer will be determined by multiple factors including candidate experience and expertise.

Who We Are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We serve small-to-medium sized businesses across North America and deliver top-tier technology solutions to propel our clients into the digital world.

We invest in our people through growth initiatives, employee benefits, and innovation. We value diverse backgrounds and perspectives to foster inclusive hiring practices. Our career paths accommodate various roles, whether technical or client-facing, and we are committed to developing fulfilling careers for all team members.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We foster an environment where bold ideas thrive and creativity knows no bounds. We believe every individual brings something unique to the table, and every team member plays a crucial role in our collective success.

Join us to be part of a dynamic community where your skills and personality can shine. We’re on a mission to make a difference—let’s transform the world together and build a career as unique as you are!