MS Word Excel Powerpoint Visio Microsoft Project Excellent Communication Skills An

COOLSOFT; Raleigh (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Job summary

COOLSOFT is seeking a Senior Business Analyst to support business process analysis and requirements for the Data Modernization Initiative at the NC Department of Health and Human Services. The role includes stakeholder analysis, process design, user stories, and documentation, with collaboration across PMO, developers, and end users.

The candidate will gather requirements, write test scenarios, support UAT, and assist in procurement documentation.

Qualifications

• Experience documenting functional requirements and technical specs for existing and new apps.
• Strong writing and communication; ability to build relationships with team and clients.
• Proven negotiation, communication and problem-solving skills.

Responsibilities

• Conducts stakeholder analysis and market research.
• Identifies and documents current/future state process workflows.
• Creates user stories and acceptance criteria; develops process diagrams and data models.
• Gathers, documents and validates business, functional and technical requirements.
• Supports UAT, testing, and go-live activities.
• Maintains project documentation and artifacts for procurement inputs.

Skills

MS Word

Excel

PowerPoint

Visio

Microsoft Project

Communication Skills

Problem Solving

Documentation

Business Analysis

Tools

Context diagrams

Data dictionaries

ER diagrams

Job description

MS Word Excel Powerpoint Visio Microsoft Project Excellent Communication Skills An

Requirement id 159137

Job title Analyst

Job location in Raleigh, NC

Skills required Business System Analysts, Process Design, Problem Solving Skills, MS Word Excel Powerpoint Visio Microsoft

Open Date 16-Sep-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Client Info: NCDHHS-PMO

Note:

• Work Arrangement: Hybrid
• Agency Interview Type: Either Webcam Interview or In Person

Description:

• Candidate must be available to work on-site.

The NC Department of Health and Human Services - Division of Public Health is seeking Senior Business Analysts to support the business process and requirements analysis and implementation of Data Modernization Initiative project.

DESCRIPTION OF WORK:

The NC Department of Health and Human Services - Division of Public Health is seeking a short-team Senior Business Analyst / Technical Writer to support the business process analysis and requirement gathering towards procurement and implementation of the Data Modernization Initiative project.

RESPONSIBILITIES

• Conducts stakeholder analysis
• Conducts market research and analysis
• Identifying and documenting current and future state process workflows
• Creating User stories and acceptance criteria
• Develops Contextual diagrams, functional decomposition, and process workflows
• Develops the following documents business process models, use cases, wire frames, entity relationship diagrams, data dictionaries, system context diagrams
• Gathers, develops, documents and validates business, functional and technical requirements
• Perform functional and integrated testing
• Prepare and maintain project documentation and artifacts including analysis, reports and user documentation
• Works with project managers, developers, and end users to ensure application designs meet business requirements
• Create and maintain Requirement Traceability matrix
• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
• UAT support, including developing test scenarios and cases
• Supporting required system go-live activities
• Build Business, stakeholder, solution and transition requirements
• Document gap analysis
• Authors and prepares meeting minutes to be distributed to a variety of audiences
• Authors user stories, test scripts, and other Agile deliverables
• Follows PMO PM and BA methodology documentation
• Attends all PMO meetings
• Employee will perform other related work as required
• Travels in the local Raleigh area to attend meetings

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills and can build relationships with both their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards
• Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs
• Possess a high-level understanding in the areas of application programming, database and system design
• Ability to manage complex assign

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159137 while calling.

EOE Protected Veterans/Disability