Business Analyst- Mid Level

Serigor Inc.; Raleigh (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Serigor Inc. is seeking a Mid Level Senior Business Analyst to lead requirements development and process analysis for an enterprise eDMS project in a hybrid role based in Raleigh, NC.

You will collaborate with business partners, project leadership, and technical teams to document business, functional, and non-functional requirements using NCIT templates in an agile environment. The role emphasizes creating epics, user stories, and backlog items in Jira/Confluence; performing current/future state

Qualifications

• Experience in business systems analysis and requirements elicitation.
• Experience documenting current-state and future-state processes and flows.
• Experience developing procurement-related documents (SOW, evaluation criteria, vendor questions).
• Experience managing user stories, epics, features, acceptance criteria, and backlogs using Jira/Confluence.
• Experience facilitating stakeholder interviews and Agile ceremonies.
• Knowledge of SDLC, change management and system implementation methodologies.
• Experience supporting SIT/UAT, test planning, and defect management.
• Experience creating process diagrams and data models using Visio or similar tools.
• Knowledge of electronic document management or records management is highly desirable.

Responsibilities

• Elicit, analyze, validate, and document business, functional and non-functional requirements for the eDMS solution.
• Facilitate stakeholder interviews, workshops and Agile ceremonies to capture needs.
• Develop and manage epics, features, and backlog items in Jira/Confluence; support prioritization.
• Analyze current and future state processes, data flows and system interactions.
• Produce project artifacts: BRDs, FRDs, use cases, diagrams, and backlog maps.
• Create visual models (flow data, ER diagrams, context diagrams) with Visio/Orbus Infinity.
• Define classifications, retention, security, and access controls with stakeholders.
• Support procurement by drafting requirements docs, evaluation criteria, and questions.
• Collaborate with vendors/tech teams to align solutions with requirements.
• Support traceability, change management and impact analysis throughout the project.
• Develop and support testing: SIT, UAT, test cases, acceptance criteria, defects.
• Maintain documentation in Confluence and project repositories; prepare go-live plans.
• Assist in deployment, training, and go-live activities; monitor deliverables and risks.
• Participate in governance meetings and executive briefings as required.

Skills

Business analysis

Requirements elicitation

Process improvement

Stakeholder interviews

Agile ceremonies

Documentation

SOW documentation

SDLC knowledge

SIT/UAT support

Backlog management

Tools

Jira

Confluence

Orbus Infinity

Orbus iServer365

Microsoft Visio

SharePoint

Octane

ALM

Job description

Business Analyst- Mid Level (Hybrid)

Location: Raleigh, NC
Duration: 12 Months with possible extension

Job Description:
Client seeks to procure an EDMS to replace fragmented, paper based processes. The Senior Business Analyst will lead process analysis and requirements development using NCDIT tools within an agile project using Jira, Confluence, and Orbus Infinity. Client is seeking to procure an enterprise Electronic Document Management System (eDMS). The division currently lacks a unified, agency wide solution for managing electronic records. While certain business units-such as the Workforce Online Reporting and Knowledge System (WORKS) using the Scribbles Parchment (Instructure Inc.) platform, and the Early Education Unit (EES) with its standalone repository-have implemented limited solutions, many other units continue to rely on manual, paper based processes. This fragmented environment leads to duplication of effort, limited visibility, and inconsistent document retention practices. Additionally, the division lacks an integrated platform for secure, standardized, and efficient document sharing across programs.

The Senior Business Analyst will collaborate closely with business partners, project leadership, and technical stakeholders to support comprehensive business process analysis and requirements development for the new eDMS solution. The analyst will utilize N.C. Department of Information Technology Business Analysis Team tools and templates to document business, functional, and technical requirements. This project follows an agile methodology and will leverage tools such as Jira, Confluence, Orbus Infinity, and other project management and documentation tools as required.

Responsibilities

• Collaborate with business stakeholders, program staff, project leadership, vendors, and technical teams to elicit, analyze, validate, and document business, functional, and non-functional requirements for the enterprise eDMS solution.
• Facilitate stakeholder interviews, workshops, requirements-gathering sessions, backlog refinement meetings, sprint planning sessions, and other Agile ceremonies to identify business needs and ensure requirements are accurately translated into solution deliverables.
• Develop, document, and manage epics, features, user stories, acceptance criteria, and product backlog items using Jira and Confluence; support backlog prioritization and requirements traceability throughout the project lifecycle.
• Analyze and document current-state and future-state business processes, workflows, document lifecycles, data flows, and system interactions; identify opportunities for process improvement and operational efficiencies.
• Develop and maintain project artifacts, including stakeholder analyses, business requirements documents, functional requirements, use cases, user stories, process maps, workflow diagrams, wireframes, context diagrams, and gap analyses.
• Create and maintain visual documentation, including process flow diagrams, data flow diagrams, entity relationship diagrams, system context diagrams, and other models using Microsoft Visio and Orbus Infinity.
• Assist in defining document classification, retention, security, access control, records management, and compliance requirements in collaboration with business and regulatory stakeholders.
• Support procurement activities by developing requirements documentation, evaluation criteria, vendor questions, and other solicitation-related artifacts.
• Collaborate with vendors and technical teams to evaluate proposed solutions and ensure alignment with documented business requirements and organizational objectives.
• Support requirements traceability, change management, and impact analysis activities throughout the project lifecycle.
• Develop and support testing activities, including test strategies, test scenarios, test cases, acceptance criteria, System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.
• Prepare, maintain, and organize project documentation, requirements repositories, meeting notes, decision logs, status reports, and knowledge articles within Confluence and other approved project repositories.
• Provide support for implementation planning, training, deployment, and go-live activities.
• Monitor and track project deliverables, dependencies, risks, issues, and approvals in accordance with the approved project plan.
• Participate in project governance activities, including project team meetings, PMO reviews, vendor meetings, stakeholder meetings, and executive briefings as required.

Skills & Experience

• Extensive experience in business systems analysis, requirements elicitation, requirements management, and business process improvement methodologies
  Required
  3
  Years
• Demonstrated experience gathering, analyzing, documenting, and validating business, functional, and non-functional requirements
  Required
  3
  Years
• Proven experience documenting current-state and future-state business processes, workflows, business rules, and process flows
  Required
  3
  Years
• Experience developing procurement-related documentation, including business requirements, SOW, evaluation criteria, and vendor questions
  Required
  3
  Years
• Demonstrated experience developing and managing user stories, epics, features, acceptance criteria, and product backlogs using Jira and Confluence
  Required
  3
  Years
• Experience facilitating stakeholder interviews, requirements workshops, backlog refinement sessions, sprint planning, and Agile ceremonies
  Required
  3
  Years
• Knowledge of Software Development Lifecycle (SDLC), change management, and system implementation methodologies
  Required
  3
  Years
• Experience supporting System Integration Testing (SIT), User Acceptance Testing (UAT), test planning, test case development, and defect management
  Required
  3
  Years
• Experience creating business analysis artifacts including context diagrams, functional decomposition diagrams, workflow diagrams, process models, use
  Required
  3
  Years
• Experience developing process flow diagrams, data flow diagrams, entity relationship diagrams, and system context diagrams using Microsoft Visio
  Required
  3
  Years
• Experience using Orbus Infinity, Orbus iServer365, or comparable enterprise architecture/business process management tools
  Highly desired
  3
  Years
• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and Visio)
  Required
  5
  Years
• Experience using Jira, Confluence, SharePoint, Octane, ALM, or similar project management and collaboration tools
  Required
  3
  Years
• Experience supporting Electronic Document Management Systems, Enterprise Content Management (ECM), Records Management, or Digital Transformation.
  Highly desired
  3
  Years
• Knowledge of document retention, records management, information governance, document security, and access control principles
  Highly desired
  3
  Years
• Strong analytical, critical thinking, problem-solving, and attention-to-detail skills
  Required
  3
  Years
• Excellent written, verbal, facilitation, presentation, and stakeholder communication skills
  Required
  3
  Years