MRI Scheduler

Mercy-Health-System-Corporation; Janesville (WI); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Parental and caregiver leave

Job summary

Mercyhealth is seeking an Imaging Scheduling Specialist to coordinate CT, MRI, ultrasound, nuclear medicine, mammography and interventional radiology exams with patients and clinicians. You will schedule using Epic, MyChart and Epic Chat, ensuring accuracy and timely care.

This role requires attention to detail, clear communication, and the ability to handle high call volumes while maintaining precision. A high school diploma and scheduling experience are preferred, with Mercyhealth offering

Qualifications

• High school diploma or equivalent preferred.
• At least one year of scheduling experience.
• Medical terminology experience.
• Customer service experience.

Responsibilities

• Schedules and coordinates imaging exams (CT, MRI, ultrasound, nuclear medicine, mammography, radiology).
• Uses Epic, MyChart and Epic Chat to communicate with patients and providers.
• Verifies insurance within Mercy Network before scheduling.
• Handles cancellations, reschedules and modifies exam orders.
• Coordinates exams with multiple departments to minimize patient visits.
• Screens MRI patients for safety using approved tool and communicates issues.
• Ensures preauthorization and accurate prep for exams.

Skills

Customer service

Scheduling

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

OVERVIEWThis position is responsible for accurately scheduling and coordinating a variety of diagnostic and interventional imaging exams, working closely with patients, physicians, nurses, technologists, and other departments to ensure timely and efficient patient care. The role requires strong attention to detail, excellent communication and multitasking skills, and the ability to manage high call volumes and time-sensitive requests while maintaining accuracy.SCHEDULE: 40 hours per weekSHIFT: DaysESSENTIAL DUTIES AND RESPONSIBILITIESSchedules appointments and enters appointment date and time into computerized scheduler.Checks exam orders in Epic. Uses MyChart to communicate with patients, and Epic Chat to communicate with providers and offices.Work closely with physicians, nurses, and technologists to coordinate patient exams to expedite patient exams in a timely manner.Verifies that the patient’s insurance is within the Mercy Network prior to scheduling the study.Performs cancels, reschedules and makes modifications to exam orders.Must be able to accurately schedule exams for the following areas: CT, MRI, ultrasound, nuclear medicine, mammography, , diagnostic and interventional radiology, as well as other departments as requested.Monitors urgent exam wait list to ensure patient care is proWorks with Non-Mercy Physicians to have exams performed within Mercy Health System and enters the order, collects correct information for the physician so that results are sent in a timely manner.Coordinates patient's multiple exam orders and exams with other appointments so that the patient can complete all exams and appointments on as few visits as possible.Scheduled and verifies outside Chiropractic orders insuring they have a Mercy contract.Coordinates sedation cases with modality and OR.Coordinates biopsies with Radiologist schedule, modality and Interventional Radiology for nursing staff and radiologist availability.Is responsible to directly screen all MRI patients using the approved screening tool. Any potential contraindications are to be flagged and communicated to the MRI department prior to scheduling. Will communicate the potential safety issue to the patient and follow up accordingly.Collects information to request images from other facilities.Must notify hospital registration, radiology reception, pre-cert and modality of all add on exams to ensure that the exam will be preauthorized and performed expediently.Pays very close attention to detail and is task oriented.Manages high call volumes with few errors and maintains compsure under pressure.When scheduling uses read back method, when taking orders and setting up appointments.Manages up to 3 software applications simultaneouslyCommunicates on a pre-determined basis with the supervisors and coordinators to ensure preps, protocols and schedules are accurate and up to dateUtilizes appropriate scripting and patient identifiers.Participates annually in MR and Radiation Safety Training to understand the critical nature of the positionEDUCATION AND/OR EXPERIENCEHigh school diploma or equivalent preferredAt least one year of scheduling experience.Medical terminology experienceCustomer service experienceCERTIFICATION/LICENSUREN/AOTHER SKILLS AND ABILITIESN/ALEVEL OF SUPERVISIONN/ASUPERVISESN/APAY RANGE:$18.28 - $26.51Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women