MRI Patient Services Specialist - Front Desk (Part-Time)

Toa; Knoxville (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Tennessee Orthopaedic Alliance (TOA) is seeking a part-time MRI Patient Services Specialist in Knoxville. You will be the friendly first point of contact for patients arriving for MRI appointments, ensuring a compassionate and efficient check-in experience.

This role requires strong customer service, attention to detail, and the ability to coordinate with clinical staff. TOA offers a comprehensive benefits package and a supportive work environment in an established orthopaedic group.

Qualifications

• College is preferred, with a high school diploma or equivalent required.
• At least one year of medical office administration experience preferred.
• Knowledge of healthcare insurance is required or preferred.
• Experience with an EHR or NextGen is a plus.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team.
• Obtain MRI order from clinic and contact patient via phone or MedChat to schedule MRI scan and follow up.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals into the computer and link it to the appropriate case.
• Collect co payments, coinsurance, deductibles, and balances.
• Prep daily clinics for upcoming appointments and print related documents.
• Create a record of the appointment, or an encounter and print.
• Ensure that all documentation is entered accurately and swiftly.
• Schedule follow-up appointments as necessary

Skills

Customer service

Medical office administration

Healthcare insurance knowledge

Education

High school diploma or equivalent

Tools

EHR

NextGen

Job description

Tennessee Orthopaedic Alliance (TOA) is seeking a part-time MRI Patient Services Specialist in Knoxville. You will be the friendly first point of contact for patients arriving for MRI appointments, ensuring a compassionate and efficient check-in experience.

This role requires strong customer service, attention to detail, and the ability to coordinate with clinical staff. TOA offers a comprehensive benefits package and a supportive work environment in an established orthopaedic group.