MRI Patient Representative

Midwest Orthopaedics at Rush; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Midwest Orthopaedics at Rush is seeking an MRI Patient Representative to support the MRI department. This full-time role is based at the outpatient clinic in Chicago near the Illinois Medical District and focuses on registration with exceptional customer service for patients and staff.

You will manage EMR-based patient tracking, collect co-pays, verify information, and guide patients through check-in and check-out, while maintaining a professional demeanor and accurate documentation.

Qualifications

• High school diploma or GED required.
• At least two years of customer service experience.
• Prefer at least one year in a medical office setting.

Responsibilities

• Maintain top-tier customer service during patient check-in and status updates.
• Oversee patient tracking in the EMR while collecting co-pays and ensuring form completion.
• Verify, update, and scan patient information (new and returning).
• Complete patient check-out, collect outstanding balances, and schedule follow-ups.

Skills

Customer service

Education

High school diploma or GED

Job description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join? We are looking for an MRI Patient Representative to support the MRI department. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. This is a full-time position primarily based at the outpatient clinic in Chicago near the Illinois Medical District.

Essential Duties and Responsibilities

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Other duties as assigned.

Education And/or Experience

• High school diploma or general education degree (GED)
• Minimum two years' experience in a customer service position.
• Minimum one year experience in a medical office setting preferred.

What’s in it for you?

MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate:

$18.00 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Eligible for quarterly incentive program.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Employer Opportunity.