MRI Patient Concierge — Weekdays & Benefits

Midwest Orthopaedics at Rush, LLC; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Commuter Benefits

Life Insurance

Disability Insurance

Job summary

Midwest Orthopaedics at Rush is seeking an MRI Patient Representative to support the MRI department in Oak Brook, IL. This full-time role emphasizes accurate patient registration, excellent customer service, and smooth workflow within the clinic.

You will manage patient check-in/out, verify and collect co-pays, and use the Electronic Medical Record system to track appointments and forms. Monday–Friday days; weekends/holidays off. Join a leading orthopedic care team.

Qualifications

• High school diploma or GED.
• Minimum two years' experience in a customer service position.
• Minimum one year experience in a medical office setting preferred.

Responsibilities

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Other duties as assigned.

Skills

Customer service

Phone handling

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

Midwest Orthopaedics at Rush is seeking an MRI Patient Representative to support the MRI department in Oak Brook, IL. This full-time role emphasizes accurate patient registration, excellent customer service, and smooth workflow within the clinic.

You will manage patient check-in/out, verify and collect co-pays, and use the Electronic Medical Record system to track appointments and forms. Monday–Friday days; weekends/holidays off. Join a leading orthopedic care team.