MRI Patient Representative

Midwest Orthopaedics at Rush, LLC; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Commuter Benefits

Life Insurance

Disability Insurance

Job summary

Midwest Orthopaedics at Rush is seeking an MRI Patient Representative to support the MRI department in Oak Brook, IL. This full-time role emphasizes accurate patient registration, excellent customer service, and smooth workflow within the clinic.

You will manage patient check-in/out, verify and collect co-pays, and use the Electronic Medical Record system to track appointments and forms. Monday–Friday days; weekends/holidays off. Join a leading orthopedic care team.

Qualifications

• High school diploma or GED.
• Minimum two years' experience in a customer service position.
• Minimum one year experience in a medical office setting preferred.

Responsibilities

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Other duties as assigned.

Skills

Customer service

Phone handling

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

Its the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join? We are looking for an MRI Patient Representative to support the MRI department. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. This is a full-time position primarily based at the outpatient clinic in Oak Brook, IL. Schedule will be Monday - Fridays days, no weekends or holidays.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• - Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• - Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• - Verifies, updates, and scans new and returning patient information.
• - Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• - Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• - Enters patient admitting information into computer.
• - Obtains signed statement from patient to protect clinic's interests.
• - Collects copays and/or payments on account.
• - Other duties as assigned.

Education and/or Experience

• - High school diploma or general education degree (GED)
• - Minimum two years' experience in a customer service position.
• - Minimum one year experience in a medical office setting preferred.

Whats in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate: $18.00 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• - Eligible for quarterly incentive program.
• - Medical, Dental and Vision Insurance.
• - Paid Time Off and Paid Holidays.
• - Company-paid life and long-term disability insurance.
• - Voluntary life, AD&D, and short-term disability insurance.
• - Critical Illness and Accident Insurance.
• - 401(k) Savings Plan.
• - 401(k) Employer Contribution.
• - Pet Insurance.
• - Commuter Benefits.
• - Employee Assistance Program (EAP).
• - Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• - HSA Employer Contribution (when enrolled in a HDHP).
• - Tuition Reimbursement.
• - Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what were all about. Equal Employer Opportunity.