MRI Patient Concierge & Scheduling Specialist

Tennessee Orthopaedic Alliance; Murfreesboro (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Paid Time Off

401(k)

Job summary

Tennessee Orthopaedic Alliance, the region's leading orthopaedic surgery group, seeks an MRI Patient Services Specialist to greet patients and families, verify demographics, manage insurance details, and coordinate daily clinic operations. You will work with clinicians and staff to ensure smooth patient flow and timely care.

This role emphasizes outstanding customer service, accurate data entry, and proactive scheduling within a collaborative environment across multiple locations in Middle

Qualifications

• College preferred; a high school diploma or equivalent is required.
• At least one year of medical office administration experience is preferred.
• Knowledge of healthcare insurance understood and applied.
• Knowledge of administrative and clerical procedures and computer systems.
• Experience with an EHR or NextGen is a plus.
• Ability to multi-task and maintain flexibility to align with clinic hours.

Responsibilities

• Demonstrate exceptional customer service and patient focus.
• Work closely with clinical colleagues and administrative team to form a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals and link to the appropriate case.
• Collect co-pays, coinsurance, deductibles, and balances.
• Prepare daily clinics for upcoming appointments and print related documents.
• Create a record of appointments or encounters and print.
• Ensure accurate and swift documentation.
• Schedule follow-up appointments as necessary.

Skills

Customer service

Team collaboration

Multi-tasking

Attention to detail

Dependability

Education

High school diploma or equivalent

College preferred

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance, the region's leading orthopaedic surgery group, seeks an MRI Patient Services Specialist to greet patients and families, verify demographics, manage insurance details, and coordinate daily clinic operations. You will work with clinicians and staff to ensure smooth patient flow and timely care.

This role emphasizes outstanding customer service, accurate data entry, and proactive scheduling within a collaborative environment across multiple locations in Middle