MRI Patient Services Specialist

Tennessee Orthopaedic Alliance; Murfreesboro (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Paid Time Off

401(k)

Job summary

Tennessee Orthopaedic Alliance, the region's leading orthopaedic surgery group, seeks an MRI Patient Services Specialist to greet patients and families, verify demographics, manage insurance details, and coordinate daily clinic operations. You will work with clinicians and staff to ensure smooth patient flow and timely care.

This role emphasizes outstanding customer service, accurate data entry, and proactive scheduling within a collaborative environment across multiple locations in Middle

Qualifications

• College preferred; a high school diploma or equivalent is required.
• At least one year of medical office administration experience is preferred.
• Knowledge of healthcare insurance understood and applied.
• Knowledge of administrative and clerical procedures and computer systems.
• Experience with an EHR or NextGen is a plus.
• Ability to multi-task and maintain flexibility to align with clinic hours.

Responsibilities

• Demonstrate exceptional customer service and patient focus.
• Work closely with clinical colleagues and administrative team to form a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and drivers licenses.
• Enter referrals and link to the appropriate case.
• Collect co-pays, coinsurance, deductibles, and balances.
• Prepare daily clinics for upcoming appointments and print related documents.
• Create a record of appointments or encounters and print.
• Ensure accurate and swift documentation.
• Schedule follow-up appointments as necessary.

Skills

Customer service

Team collaboration

Multi-tasking

Attention to detail

Dependability

Education

High school diploma or equivalent

College preferred

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability- TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations!
• Impact- TOA's team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards- TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.

The MRI Patient Services Specialist is the friendly and helpful face of TOA – generally, the first person who interacts with our patients or their families when they arrive for their appointment. The Patient Services Specialist sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
• Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
• Verify patient demographic information upon arrival
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect co payments, coinsurance, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

Requirements

• College is preferred, and a high school diploma or equivalent is required.
• At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
• Knowledge of healthcare insurance
• Knowledge of administrative and clerical procedures, including experience with computer systems.
• Experience with an EHR or NextGen is a plus
• The ability to multi-task and maintain flexiblity – including flexibility in work schedules to adjust to necessary clinic hours
• An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
• Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.