MPR, Medical Practice Rep / Front Desk

Mount Carmel Health System; Columbus (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

Mount Carmel Health System in Columbus, OH is seeking a Medical Practice Representative for our Neurology office. You will serve as a primary contact between patients, staff, and external providers, handling check-ins, registrations, and insurance information.

This role requires high school diploma and 1–2 years medical office experience; familiarity with EPIC and multiline phone systems is preferred. Competitive benefits and day-one coverage are offered.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of medical office experience preferred.
• Experience with multiline telephone systems and basic computer skills.

Responsibilities

• Welcome patients and register them for visits.
• Gather insurance information and patient demographics.
• Enter data into the system and maintain patient records.
• Soft collections when needed and answer incoming calls.
• Utilize EPIC for documentation and scheduling.

Skills

Multiline phone system

Medical office experience

Customer service

Data entry

Education

High school diploma or equivalent

Tools

EPIC

Job description

Employment Type: Full time Shift: Description: At Mount Carmel, we work to continuously inspire one another. Here, all are welcome. It is this culture of humility and compassion that sets Mount Carmel apart. We see the big picture and do the right thing. That means a dedication to the well-being our both our colleagues and the patients they serve.

Position Purpose

• Medical Practice Representative serves as a primary contact/link between office and all outside parties. Performs duties such as scheduling appointments, entering patient demographics into system, filing and maintaining patient medical records
• Specialty: Neurology
• Location: 5965 East Broad St, suite 260, Columbus OH 43213
• hours of office: Monday - Thursday: 8:00 a.m. - 4:30 p.m., Friday: 7:30 a.m. - 4:00 p.m.

What You Will Do

• Welcome patients
• Register patients
• Gather insurance, check demographics
• Soft collections
• Answering incoming calls
• EPIC

Minimum Qualifications

• Education: High school graduate or equivalent
• Licensure / Certification: N/A
• Experience: One to two years of medical office experience preferred
• Experience answering multiline telephone system preferred
• Basic computer skills required

Position Highlights and Benefits

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• C ompetitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.