Technical Support Engineer - MPLS-TP

Belden Inc.; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health/dental/vision

Paid vacation

Training opportunities

Job summary

Belden Inc. is looking for a Customer Success Technical Support Engineer in Charlotte, North Carolina. In this role, you will provide level 2 technical support for industrial solutions, focusing on Xtran MPLS products. Strong networking knowledge and the ability to communicate effectively are essential.

Applicants can expect a base compensation range of $75,000 to $105,000, with extensive benefits including health, dental, retirement plans, and a supportive work culture.

Qualifications

• Strong communication, interpersonal and analytical skills for troubleshooting networks.
• Ability to work independently, meet deadlines, and share information with the team.

Responsibilities

• Provide 2nd level support to company and customer networks.
• Analyze customer issues and provide feedback and recommendations.
• Create knowledge base articles and documentation.

Skills

Strong networking background with experience in Ethernet communication

Knowledge of fault‑tolerant design

Proficiency in using Wireshark

Programming/Scripting (Python) skills

CCNA/CCNP qualification

Education

Bachelor of Engineering or equivalent experience

Job description

As a Customer Success Technical Support Engineer, you will provide level 2 technical support for Belden industrial solutions and products, focusing on Xtran MPLS products and other networking brands including Hirschmann, GarrettCom and Tofino. Knowledge of Power Transmission and Distribution and/or Transportation applications is a plus. You should be an effective communicator performing technical assistance remotely.

Qualifications and Skills

• Bachelor of Engineering, or equivalent experience
• Strong networking background with experience and understanding of Ethernet communication, routing (OSPF), C37.94 and legacy protocols such as T1/E1, RS232/422/485 and others
• Deep understanding of the MPLS-TP architecture, including label switching principles, Label Switched Paths (LSPs)
• Knowledge of fault‑tolerant design and implementation of protection switching mechanisms
• Strong communication, interpersonal and analytical skills for troubleshooting telecommunications networks
• Ability to work under pressure, meet deadlines, work independently and share information with the team
• Proficiency in using Wireshark for data analysis and troubleshooting
• Writing and maintaining documentation and procedures for internal and external usage
• Programming/Scripting (Python) skills are a plus
• CCNA/CCNP qualification is a plus

Responsibilities

• Work with customers to provide optimal support and experience
• Provide 2nd level support to company and customer networks
• Respond to escalated customer support issues
• Analyze customer issues and provide feedback and recommendations
• Recreate customer issues for root cause analysis and escalation to Level 3 as required
• Advise and propose network design & configuration for high availability and scalability
• Create knowledge base articles, how-to guides, application notes, and other proactive documentation
• Collaborate with internal team members to provide technical directions, best practices, application recommendations, and design assistance
• Travel as required (~30%)

Compensation: Applicants can expect a base compensation range of $75,000 - $105,000.

Benefits: Combined benefits include health/dental/vision, long‑term/short‑term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteers, training opportunities, professional talent management, succession planning, corporate health well‑being initiatives, and a culture committed to diversity, equity, inclusion, and sustainability.