MPI Inside Sales Representative

McWane Plumbing Group; Birmingham (AL); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and collaborative start-up where your contributions will lead to meaningful results. As an Inside Sales Representative, you will provide exceptional customer support while working closely with internal teams to ensure customer satisfaction. This role offers the opportunity to engage directly with customers, manage orders, and resolve issues, all while being part of a company dedicated to excellence and teamwork. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this position is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in mechanical or industrial industries preferred.

Responsibilities

• Provide world-class customer support via phone and email.
• Process customer requests, orders, and coordinate with departments.

Skills

Interpersonal Skills

Communication Skills

Mechanical Aptitude

Customer Service

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Microsoft D365

Job description

The McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today it encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety, and Trust. All team members at every level are expected to know and work by these principles, values, and behaviors. Most importantly, every team member is expected to be able to answer this question, “What does this mean for me?” This is the all-important question because behavior is the best evidence of a living principle. Join the McWane team on the journey to The McWane Way.

McWane Inc. has a newly created division, McWane Plant and Industrial (MPI). This new division, based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. We offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Our mission is to be the Plant and Industrial supplier who is “easiest to do business with.” We will make it easier to engineer, specify, and order components for plants. We will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, we will build strong relationships with design engineers, contractors, plant operations teams, and project owners to assure we are their first-choice supplier for both new construction and future upgrades.

At MPI, you will be part of a fast-paced, collaborative start-up where you can see, firsthand, how your work translates into positive results.

Job Description

Position

Location

Birmingham, AL

Directly reports to

Customer Experience Manager

Position Summary

The Inside Sales Representative provides world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting assigned customers and accounts. The Inside Sales Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.

In this role you will:

• Communicate directly with customers and outside sales representatives via phone and email to represent the company and obtain orders.
• Advise customers of availability, price, and terms in line with standard parameters.
• Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
• Accurately process all customer requests including orders, Return Material Authorizations, and credit requests in the appropriate database.
• Follow up as necessary with other departments (e.g., Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicate delayed shipments to customers.
• Resolve problems with shipments or invoicing issues, issue Return Goods Authorizations, and enter replacement orders as necessary. Raise the appropriate quality notification to ensure the root cause of issues are addressed. Coordinate with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.
• Be responsible for ensuring issues are escalated to managers for prompt investigation and action as required.

Qualifications

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution, or equivalent experience
• Experience working in a mechanical or industrial related industry
• Good mechanical aptitude to understand product applications at the end-user level
• Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel)
• Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via phone, e-mail, and other written and verbal communication mediums
• Must be able to maintain a positive attitude under stress

Preferred Qualifications:

• ERP experience, specifically Microsoft D365
• 3 years inside sales or customer service experience
• Experience in the waterworks industry

Additional Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.