MOW Program Specialist-Cadillac

Northwest Michigan Community Action Agency, Inc.; Cadillac (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Michigan Community Action Agency, Inc. is seeking a Meals on Wheels Program Specialist to support the Senior Nutrition department in Cadillac.

You will handle client service, administrative tasks, and meal-related duties, including delivery and kitchen assistance, while helping with fundraising and community outreach. The role involves coordinating with the MOW Wexford/Missaukee counties, training site coordinators, maintaining records, and ensuring program compliance.

Qualifications

• High school education or equivalent required.
• Experience working with the public or with seniors preferred.

Responsibilities

• Respond to inquiries from home-delivered meal clients and manage intakes and changes with accurate records.
• Assist MOW Coordinator to support Congregate sites and ensure compliance during site visits.
• Prepare forms, templates, and greeting cards for clients and staff.
• Support fundraising, communications, and grant administration activities.
• Process payables and deposits for meals, donations, and SNAP payments as needed.
• Assist in kitchen with meal preparation and purchase food and supplies when needed.
• Serve as back-up driver and deliver meals with safety checks and empathy.

Education

High school diploma or equivalent

Job description

Job Title: Meals on Wheels Program Specialist - Cadillac

Supervisory Responsibility: Reports to Senior Nutrition Manager

Job Summary

The Meal on Wheels Program Specialist - Cadillac supports the Senior Nutrition department in Wexford/Missaukee counties by handling client service, administrative, and financial tasks as well as assisting with meal preparation and meal delivery as needed. Responsibilities include managing inquiries from home-delivered clients, supporting Congregate luncheon sites, processing payables and deposits, assisting in kitchen with meal preparation as needed, and serving as back-up driver for home-delivered and congregate clients. The specialist also supports compliance with program standards and requirements, provides support for fundraising and community outreach efforts, and assists the broader Senior Nutrition department as needed.

Duties / Responsibilities

• Respond to inquiries from home-delivered meal clients, complete intakes, manage client changes, address client needs, emergencies and referrals, and handle follow-up while maintaining accurate records. Maintain positive communication with referral and community organizations. Generate meals, route sheets, and reports for the Cadillac kitchen.
• Work with MOW Coordinator Wexford/Missaukee counties to support Congregate sites in Wexford and Missaukee counties as needed. Provide training, supplies, and technical assistance to site coordinators, and ensure compliance with regulations during site visits. Maintain Congregate attendance records. Track client feedback.
• Prepare forms, templates, and greeting cards for clients and staff.
• Support compliance with program standards and requirements.
• Assist with fundraising, communications, and grant administration as needed.
• Process payables, prepare deposits for meals, donations, and SNAP payments as needed.
• Assist in kitchen with meal preparation as needed.
• Purchase food and supplies when needed. Serve as back-up driver, delivering meals and conducting safety checks with empathy.
• Ensure timely delivery of meals with positive client interaction.
• Perform additional tasks as assigned by the Senior Nutrition Manager and MOW Wexford/Missaukee Coordinator.

Education and Experience

High school education or equivalent experience. Working with the public, in a related field, or with the senior population preferred.