MOW Program Specialist

Northwest Michigan Community Action Agency, Inc.; Traverse City (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A community service organization in Traverse City is seeking a Meal on Wheels Program Specialist. This role involves supporting the Senior Nutrition Department with financial, administrative, and client service tasks. Responsibilities include managing attendance records, processing payments, and assisting with meal delivery. The ideal candidate should have a strong commitment to client service, attention to detail, and proficiency in communication. High school education is required, with preference for experience in related fields.

Qualifications

• Commitment to NMCAA's philosophy and mission.
• Ability to maintain confidentiality.
• Experience working with clients and teams effectively.

Responsibilities

• Manage attendance records and prepare reports.
• Process payments and assist with client billing.
• Deliver meals and ensure client safety checks.
• Maintain communication with community organizations.

Skills

Client-focused

Strong communication and interpersonal skills

Attention to detail

Organizational skills

Education

High school education or equivalent

Job description

Overview

The Meal on Wheels Program Specialist supports the Senior Nutrition Department by handling financial, administrative, and client service tasks. Responsibilities include managing attendance records, processing payments, assisting with client billing, and supporting meal delivery for home-delivered and congregate clients. The specialist also ensures compliance with regulations, conducts site visits, and provides support for fundraising and community outreach efforts.

Duties/Responsibilities

• Maintain attendance records and prepare Congregate Attendance Reports.
• Process payables, prepare deposits for meals, donations, and SNAP payments.
• Work with the Cadillac MOW Coordinator to gather necessary materials. Prepare billings for alternative funding sources.
• Assist with monthly client statements, private pay billing, and deposits.
• Track client feedback as needed.
• Prepare forms, templates, and greeting cards for clients and staff.
• Purchase food and supplies when needed.
• Respond to inquiries from home-delivered meal clients and handle follow-up.
• Generate meals, route sheets, and reports for the Traverse City kitchen.
• Maintain positive communication with community organizations.
• Serve as back-up driver, delivering meals and conducting safety checks with empathy. Serve as the primary contact for Congregate sites in Grand Traverse and Leelanau counties. Provide training, supplies, and technical assistance to site coordinators.
• Ensure compliance with regulations during site visits.
• Assist with fundraising, communications, and grant administration.
• Ensure timely delivery of meals and safety checks with positive client interaction.
• Support compliance with program standards and requirements.

Required Skills/Abilities

• Commitment to NMCAA's philosophy and mission.
• Maintain confidentiality.
• Positive, courteous, and non-judgmental interactions with co-workers, clients, and volunteers. Ability to work collaboratively as a team member and suggest innovative solutions.
• Strong attention to detail, ability to meet deadlines, and perform physical tasks as needed. Client-focused with concern for well-being and composure in emergencies.
• Strong communication and interpersonal skills with clients, families, staff, and volunteers.
• Excellent organizational, management, and leadership skills; ability to mentor volunteers. Must be computer literate.

Education and Experience

High school education or equivalent experience.

Working with the public, in a related field, or with the senior population preferred.