MOW Driver Coordinator

Northwest Michigan Community Action Agency, Inc.; Traverse City (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Northwest Michigan Community Action Agency, Inc. seeks a Meals on Wheels Driver Coordinator to oversee the Senior Nutrition program in Traverse City.

You will manage volunteers, kitchen staff, Meal Transporters, and Site Coordinators to ensure timely meals, safety checks, and compassionate client interactions. The role requires leadership, organizational skills, and the ability to handle sensitive financial tasks such as deposits and client statements.

Qualifications

• High school diploma required; college degree preferred.
• Serve-Safe certification required.
• Experience supervising volunteers and staff.
• Strong leadership and organizational abilities.

Responsibilities

• Recruit, hire, train, and supervise volunteers and staff in a selected county.
• Coordinate communication between staff, clients, NMCAA, and the aging council.
• Oversee kitchen operations to meet safety, sanitation, and nutrition standards.
• Manage monthly menu distribution and site visits for regulatory compliance.
• Train and support Congregate site coordinators and increase Luncheon Center participation.
• Complete intake forms, manage client changes, and address referrals while maintaining records.
• Serve as back-up delivery driver, ensuring caring visits, safety checks, and timely meals; process deposits, payments, statements.
• Commit to NMCAA philosophy and maintain confidentiality.

Skills

Volunteer supervision

Leadership

Communication

Operational planning

Education

High School Diploma

College degree preferred

Tools

Serve-Safe certification

Job description

Meals on Wheels Driver Coordinator - Traverse City

Job Summary

The Meals on Wheels Coordinator oversees the Senior Nutrition program in a select County, managing volunteers, kitchen staff, Meal Transporters, and Site Coordinators to ensure timely meal preparation, delivery, caring visits, and safety checks for Meals on Wheels and Congregate clients while handling necessary financial and administrative tasks.

Duties/Responsibilities

• Recruit, hire, schedule, train, and supervise Meals on Wheels volunteers, kitchen staff, Meal Transporters, and Site Coordinators in a selected County.
• Maintain communication between staff, volunteers, clients, NMCAA, and the selected County Council on Aging.
• Oversee kitchen operations and staff to ensure compliance with safety, sanitation, and nutrition standards.
• Manage monthly menu distribution, kitchen equipment, and conduct site visits to ensure regulatory compliance.
• Train and support Congregate site coordinators and explore opportunities to increase Luncheon Center participation.
• Complete intake forms, manage client changes, and address client needs, emergencies, and referrals while maintaining accurate records.
• Serve as back-up delivery driver, ensuring caring visits, safety checks, and timely meal deliveries. Process daily deposits, track client payments (including SNAP), and manage monthly client statements, bills, inventory, and in-kind records.
• A commitment to the NMCAA philosophy and mission.
• Ability to maintain confidentiality.
• Ability to interact positively with co-workers and clients in a non-judgmental, tactful, and courteous manner.
• Ability to suggest innovative approaches to completing job responsibilities.
• Ability to work cooperatively as a team member and handle details effectively.
• Ability to meet deadlines and commit the necessary time required for the position.
• Ability to perform physical tasks required by the job.
• Strong leadership, organizational, and management skills, with the ability to mentor staff and volunteers.
• Must be computer literate and maintain composure in emergency situations.

Education and Experience

• A minimum of a high school education.
• College degree in a related field is preferred.
• Coordinator must obtain Serve-Safe certification at the agency's expense.