Moving Services Customer Care Specialist

TWO MEN AND A TRUCK®; Chico (CA); On-site; USD 35,000 - 56,000; Full time

Job summary

TWO MEN AND A TRUCK® in Chico, California is hiring enthusiastic, customer-focused individuals to join our team as a customer service representative. You will handle calls and online inquiries, schedule moves, and ensure paperwork is accurate.

The role emphasizes friendly communication, problem solving, and a willingness to follow up with customers after their move to guarantee satisfaction; high school diploma required and a drug-free workplace.

Qualifications

• High school diploma or equivalent.
• 100% drug free.
• Excellent customer service and communication.

Responsibilities

• Provide outstanding customer service on calls and online inquiries.
• Recommend moving services based on cost, availability, and customer specifications.
• Enter, schedule and coordinate customer moves.
• Prepare and accurately complete all required paperwork.
• Follow-up with customers post-move to ensure satisfaction.
• Calmly and professionally handle customer concerns, complaints or customer service issues.
• All other duties as assigned

Skills

Customer service

Active listening

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

TWO MEN AND A TRUCK® in Chico, California is hiring enthusiastic, customer-focused individuals to join our team as a customer service representative. You will handle calls and online inquiries, schedule moves, and ensure paperwork is accurate.

The role emphasizes friendly communication, problem solving, and a willingness to follow up with customers after their move to guarantee satisfaction; high school diploma required and a drug-free workplace.