Moving Help Specialist (Part-time)

U-Haul / Repwest Insurance; Phoenix (AZ); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental & Vision plans

401(k) Savings Plan

Life insurance

Paid holidays, vacation, and sick days

Tuition reimbursement

Résumé du poste

Moving Help, a wholly owned subsidiary of U-Haul International, is seeking a Moving Help Specialist to manage email, live chat, and phone communications from Moving Helpers. The role emphasizes strong written and oral communication, customer service, and sales skills in a fast-paced environment.

The successful candidate will handle inquiries, assist with Projects, and maintain organized records while delivering quality support and professional service.

Qualifications

• Customer service experience is required or preferred.
• Strong verbal and written communication skills.
• Ability to demonstrate sales aptitude in a fast-paced environment.

Responsabilités

• Handle email, live chat, and phone inquiries from Moving Helpers.
• Educate Moving Help personnel on programs and processes.
• Assist with projects and provide material support as needed.
• Maintain and update electronic files and resources.
• Perform routine quality checks to support operations.
• Contribute in a positive, enthusiastic, and helpful manner.
• Pursue personal and professional growth through ongoing learning.

Connaissances

Customer service

Communication skills

Sales experience

Multitasking

Problem solving

Description du poste

United States
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:
20 E Thomas, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Moving Help, a wholly owned subsidiary of U-Haul International is looking for enthusiastic, self-motivated individuals who have excellent written and oral communication skills with a customer service and sales background that can function in a fast-paced setting. The Moving Help Specialist will be critical in managing email, live chat and phone communications from Moving Helpers. The successful applicant has strong analytical and problem-solving skills, the ability to multi task, and possesses strong organizational skills. Attention to detail is critical and an eagerness to learn is key. Must be able to respond appropriately and resolve problems and issues as they arise, as well as efficiently manage multiple support issues simultaneously. Please note that this role is available for either full or part-time hours.

Primary Responsibilities:

• Become educated in Moving Help programs and other U-Haul operations.
• Respond to Moving Helper inquiries through phone, email, and text in a timely manner.
• Assist Moving Help personnel with projects and material support
• Update electronic files and other resources.
• Perform routine quality assurance checks to support Moving Help and U-Haul operations.
• Contribute in a positive, enthusiastic and overall helpful manner.
• Be inquisitive and achieve regular steps of personal and professional growth.

Additional Requirements:

• Must have a commitment to quality customer service
• Possess courteous and professional phone skills
• Positive and professional demeanorBe able to work independently
• Excellent verbal and written communication skills
• Ability to effectively handle multiple tasks in a fast paced environment

U-Haul Offers:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/ membership
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul federal credit union
• Wellness Prog ram

#LI-SB1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.