Représentant ou représentante du Service à la clientèle

U-Haul; Mansfield (OH); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Dell computers, cellphone

LifeLock Identity Theft Protection

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul International, Inc. is hiring a Customer Service Representative in Mansfield, OH for a part-time, on-site role.

You will work at the customer service counter and throughout the showroom and lot, providing friendly service, assisting with rentals, storage, and moving supplies, and helping keep the facility clean and organized. This position offers flexible scheduling, paid hands-on training, and opportunities for advancement.

Qualifications

• Valid driver’s license and clean driving record.
• Friendly, dependable and comfortable working directly with customers.
• Strong communication and customer service skills.
• Willingness to work indoors and outdoors in a hands-on retail environment.
• Ability to work as part of a team and stay productive in a fast-paced environment.
• Availability to work weekends and holidays as needed.

Responsibilities

• Provide friendly, hands-on customer service throughout the entire U-Haul location.
• Assist customers with truck and trailer rentals, self-storage, moving supplies, propane and other U-Haul products and services.
• Dispatch and return rental equipment using U-Haul technology and mobile devices.
• Inspect, clean and prepare trucks, trailers and other rental equipment for customers.
• Assist self-storage customers with unit rentals, payments, questions and showing available storage units.
• Help maintain a clean, organized and welcoming showroom, storage facility and property.
• Stock and organize boxes, moving supplies and other retail merchandise.
• Perform routine property upkeep, cleaning and minor maintenance as needed.
• Answer phone calls and assist current and prospective customers with questions and reservations.
• Work as part of the store team and assist with other day-to-day operations as needed.
• Participate in ongoing training and development through U-Haul University.

Skills

Customer service

Friendly

Strong communication

Team player

Willingness to work outdoors indoors

Weekend availability

Job description

Looking for a fun, flexible part-time job with starting pay of $15 per hour? U-Haul is looking for friendly, dependable, and motivated individuals to join our team as a Customer Service Representative! Whether you're balancing school, working another job, or just need a schedule that fits your busy life, we offer flexible scheduling to help make it work!

You'll work in a fun, laid-back, team-oriented environment where we work hard, help each other out, and enjoy what we do. From truck and trailer rentals to self-storage, moving supplies, and propane, you'll help customers with a variety of products and services while keeping our location running smoothly.

This isn't your typical behind-the-desk job! You'll work at the customer service counter, out on the lot with trucks and trailers, throughout the storage facility, and just about anywhere else the day takes you! From helping customers to handling equipment and tackling whatever tasks come your way, there's always something to keep you busy. No two days are ever quite the same!

No experience necessary! We provide paid, hands-on training to help you succeed. If you enjoy staying active, working with people, and being part of a great team, we'd love to meet you!

Get started quickly — and get paid from the start! Applicants will complete up to two paid, hands-on trial shifts, giving you the opportunity to experience the job firsthand and see what it’s like to be part of our team. Each trial shift is paid in cash upon completion.

New team members can also earn a $100 CASH hiring bonus, plus an additional $300 CASH bonus upon completion of the U-Haul Equipment & Verification Training Program. Bonuses are paid in cash once all applicable requirements have been met.

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance &Prescription plans,if eligible
• Paid holidays, vacation, and sick days,if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Primary Responsibilities:

• Provide friendly, hands-on customer service throughout the entire U-Haul location.
• Assist customers with truck and trailer rentals, self-storage, moving supplies, propane and other U-Haul products and services.
• Dispatch and return rental equipment using U-Haul technology and mobile devices.
• Inspect, clean and prepare trucks, trailers and other rental equipment for customers.
• Assist self-storage customers with unit rentals, payments, questions and showing available storage units.
• Help maintain a clean, organized and welcoming showroom, storage facility and property.
• Stock and organize boxes, moving supplies and other retail merchandise.
• Perform routine property upkeep, cleaning and minor maintenance as needed.
• Answer phone calls and assist current and prospective customers with questions and reservations.
• Work as part of the store team and assist with other day-to-day operations as needed.
• Participate in ongoing training and development through U-Haul University.

Minimum Qualifications:

• Valid driver’s license and the ability to maintain a clean driving record.
• Friendly, dependable and comfortable working directly with customers.
• Strong communication and customer service skills.
• Willingness to work both indoors and outdoors in a hands-on retail environment.
• Ability to work as part of a team and stay productive in a fast-paced environment.
• Availability to work weekends and holidays as needed.

This is an active, hands-on retail position with work performed throughout the showroom, storage facility and outdoor property. Team members regularly move between indoor and outdoor areas while assisting customers, inspecting and preparing rental equipment, maintaining the property and completing daily store operations. Work outdoors is performed in varying weather conditions and around trucks, trailers and other rental equipment. Appropriate safety procedures and protective equipment are used when required.

Physical Demands:

This position requires regular physical activity throughout the workday, including standing and walking for extended periods, bending, reaching, kneeling, crouching and working at varying heights. Team members must be able to frequently enter and exit trucks and other rental equipment, climb steps, and occasionally use ladders while performing job duties. The position also requires handling equipment and supplies and the ability to lift, carry, push, pull or otherwise move up to 50 lbs., with or without assistance.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.