Moving Company Dispatcher

JULIAN EIAN JUEL MOVING AND CLEANIN; Phoenix (AZ); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Health insurance

Paid time off

Retirement plans

Job summary

JULIAN EIAN JUEL MOVING AND CLEANIN in Phoenix, Arizona is hiring a Dispatcher to manage moving crews and logistics. This role focuses on maintaining communication between customers and teams, scheduling operations, and enhancing service delivery. Candidates should have experience in logistics or dispatching, strong organizational skills, and proficiency in relevant software. Flexible work from home options are available along with competitive compensation and benefits, including health insurance and retirement plans.

Qualifications

• Previous experience in dispatching, logistics, transportation, or moving industry preferred.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of local geography and routes is a plus.

Responsibilities

• Schedule and assign moving crews, drivers, and vehicles for local and long-distance moves.
• Coordinate daily routes and adjust schedules as needed due to delays.
• Monitor job progress and provide real-time updates to customers.
• Handle incoming calls, emails, and customer inquiries regarding scheduling.

Skills

Time management and prioritization

Attention to detail

Customer service orientation

Decision-making under pressure

Team coordination and leadership

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

Dispatching software

GPS tracking systems

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Training & development

Job Summary

The Dispatcher is responsible for coordinating and scheduling moving crews, trucks, and equipment to ensure efficient and timely service for customers. This role acts as the central point of communication between customers, movers, and management, ensuring smooth daily operations and high customer satisfaction.

Key Responsibilities

• Schedule and assign moving crews, drivers, and vehicles for local and long-distance moves
• Coordinate daily routes and adjust schedules as needed due to delays, traffic, or customer changes
• Communicate job details, addresses, and special requirements to moving teams
• Monitor job progress and provide real-time updates to customers and management
• Handle incoming calls, emails, and customer inquiries regarding scheduling and service status
• Resolve scheduling conflicts and operational issues quickly and effectively
• Maintain accurate records of jobs, crew assignments, and delivery times
• Ensure compliance with company policies, safety regulations, and transportation laws
• Collaborate with sales and customer service teams to confirm bookings and service details
• Assist with billing, job documentation, and closing out completed moves

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous experience in dispatching, logistics, transportation, or moving industry preferred
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment
• Proficiency with dispatching software, GPS tracking systems, and basic computer applications (e.g., Microsoft Office)
• Knowledge of local geography and routes is a plus

Key Skills

• Time management and prioritization
• Attention to detail
• Customer service orientation
• Decision-making under pressure
• Team coordination and leadership

Work Environment

• Office-based role with frequent communication via phone, email, and dispatch systems
• May require early mornings, evenings, weekends, and holiday shifts depending on business needs

Compensation & Benefits

(customize as needed)

• Hourly wage or salary (based on experience)
• Overtime opportunities
• Health insurance, paid time off, and retirement plans (if applicable)

Flexible work from home options available.