Move Out Coordinator

650 Highland Springs, Inc.; Highland Springs (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

PTO & volunteer hours

401k match

Growth opportunities

Education assistance

Job summary

Erickson Senior Living is seeking a Move-Out Coordinator at Highland Springs, a Continuing Care Retirement Community. You will assist residents and their families through the move-out process by answering questions, explaining procedures, and coordinating logistics to ensure a smooth transition.

Key responsibilities include scheduling move-out activities, reviewing move-out documents like the Resident Care Agreement and final bill, and guiding families through address changes and settling

Qualifications

• Strong computer skills and proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Must understand move-out handbooks, Residence and Care Agreement, and relevant state statutes.
• State regulations may apply and take precedence.

Responsibilities

• Facilitate logistics for vacating the unit, including scheduling activities and overseeing moving day arrangements.
• Support residents and families through the move-out process, addressing questions and coordinating services.
• Review key documents such as move-out handbook, Residence and Care Agreement, and final bill; explain escrow process.
• Refer families to Pastoral Ministries and Social Work as needed.
• Enter resident information into the Deposit Tracking System.
• Oversee completion of final bill and entrance deposit refund.
• Monitor resale status of the unit and communicate updates to residents/families.

Skills

Strong computer skills

Excellent verbal and written iletişim

Tools

Microsoft Office

Job description

Location: Highland Springs by Erickson Senior Living We are looking for a Move-Out Coordinator to join our Continuing Care Retirement Community. In this role, you will help residents and their families through the move-out process by answering questions, explaining procedures, and managing logistics. If you are compassionate, respect confidentiality, and want to make a difference, we'd love to have you on our team.

What we offer

• A culture of diversity, equity, and inclusion, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401k for all team members 18 and over with a company 3% match
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Facilitate logistics for vacating the unit, including scheduling activities related to removing possessions and overseeing moving day arrangements.
• Support residents throughout the entire move-out process, addressing issues, attending to special needs, answering questions, and providing information on moving companies, address changes, telephone service, etc.
• Review key documents with residents or their family members, such as the move-out handbook, Resident Care Agreement Contract, and entrance deposit refund form, while also explaining the final bill and escrow process.
• Refer families to Pastoral Ministries and Social Work in the event of a resident’s death.
• Enter resident information into the Deposit Tracking System.
• Oversee the completion of the resident’s final bill and entrance deposit refund.
• Monitor the resale status of the unit and communicate updates with residents and/or family members.

Compensation: Commensurate upon experience starting at $21.00 per hour.

What you will need

• Strong computer skills and be proficient in Microsoft office
• Excellent verbal and written communication skills
• Must have a clear understanding of the move out hand books, Residence and Care Agreement, knowledge of legal documents and applicable state statutes.
• Please note that specific state regulations and requirements may be applicable.
• These regulations take precedence over the requirements outlined in the job description.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission—helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more.

Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.