Move-In Experience Coordinator

Liberty Health; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Liberty Senior Living is seeking an experienced Move-In Coordinator to manage the move-in process and build strong relationships with prospects and residents. You will handle paperwork, coordinate with teams, and ensure smooth transitions with a focus on excellent service.

The role requires a college degree in Marketing or Business Administration and 2+ years of sales/marketing experience, with proficiency in Microsoft Office and CRM systems.

Qualifications

• Must have a college degree (A.A. or Bachelor's) in Marketing, Business Administration or related.
• 2+ years' sales and/or marketing experience preferred.
• Excellent interpersonal and communication skills with prospects, visitors, residents and staff.
• Professional appearance and punctuality.
• Ability to learn and follow safety protocols.
• Proficiency in Microsoft Office.

Responsibilities

• Develop and sustain customer relationships throughout the sales process to successfully manage and execute the move in process.
• Complete move in paperwork with new resident or responsible party and ensure it's uploaded to applicable systems in a timely fashion.
• Provide excellent customer service, have attention to detail and communicate move-in dates and times with teammates to ensure a positive customer experience.
• Conduct follow up and follow through on activities in an effort to retain prospects and new residents.
• Conduct on site sales and lead tours as needed.
• Conduct off site sales appointments and outreach activities as directed.
• Support and participate in sales events for prospects and residents that may be on or off-site.
• Interact with lead sources, prospects and residents through a variety of outreach, sales functions and in-community activities.
• Required to learn and utilize the CRM system to record and track all prospect engagement as prospects move through the sales cycle.
• Strive to achieve and/or exceed goals related to prospect activities, scheduling/facilitating tours, achieving priority partners and occupancy.
• Work cooperatively with other departments for the benefit of the new resident to transition to the community in a stress-free environment.
• Maintain confidentiality of medical information and/or contact information.
• Must know and comply with all applicable rules, policies, standards and guidelines related to employment with Liberty Senior Living and its communities.
• Other duties as assigned by Supervisor.

Skills

Interpersonal skills

Communication skills

Sales experience

Customer service

Education

Bachelor's degree in Marketing or Business Administration

Tools

Microsoft Office

Job description

Liberty Senior Living is seeking an experienced Move-In Coordinator to manage the move-in process and build strong relationships with prospects and residents. You will handle paperwork, coordinate with teams, and ensure smooth transitions with a focus on excellent service.

The role requires a college degree in Marketing or Business Administration and 2+ years of sales/marketing experience, with proficiency in Microsoft Office and CRM systems.