Move In Coordinator (opens in new tab)

Solera Senior Living; Lake Bluff (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Immediate pay access

Tuition reimbursement

Medical benefits with discounted gym

Dental, vision, life, disability

401(k)

Paid holidays and PTO

EAP

Employee discount programs

Team-oriented culture

Job summary

Solera Senior Living seeks a Move-In Coordinator to streamline move-ins, assist residents and families with required paperwork, and coordinate with sales and marketing. This role emphasizes clear communication with prospects, internal teams, and leadership to ensure a smooth transition into the community.

The position focuses on documentation, tour readiness, and accurate records, with opportunities for growth within a collaborative, client-focused environment.

Qualifications

• 1+ year of experience in senior living, healthcare, hospitality, or customer-facing roles preferred.
• Knowledge of healthcare terminology is a plus.
• Strong interpersonal and organizational abilities are required.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Move-in paperwork coordination and documentation across departments.
• Provide information about services, programs, and pricing to residents and families.
• Maintain CRM and marketing data with accurate records.
• Support model spaces, tours, and readiness activities.
• Participate in marketing reporting and cross-functional team standups.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service mindset

Detail-oriented

Education

Associate’s degree in Communications, Marketing, Public Relations, or related field

Job description

Move-In Coordinator

Love to make a difference in the lives of seniors?

At Solera Senior Living, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity in everything we do. We are seeking a Move-In Coordinator who is organized, compassionate, and service-driven to help create a smooth, welcoming move-in experience for prospective residents and their families.

This role plays a critical part in supporting occupancy growth by coordinating paperwork, communication, and readiness efforts while partnering closely with the community development and leadership teams.

What Solera Offers You

• A growing company with opportunities for career advancement
• Immediate pay access — no more waiting for payday
• Tuition reimbursement to support your professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• Perks and employee discount programs
• Supportive, team-oriented workplace culture

Position Summary

The Move-In Coordinator supports the sales and marketing process by managing the move-in workflow, assisting residents and families with required paperwork, and ensuring a seamless transition into the community. This role maintains frequent communication with prospects, internal departments, and leadership to ensure all move-ins are completed accurately, efficiently, and on time.

Key Responsibilities

Move-In Coordination & Sales Support

• Partner with the community development team to manage and streamline the move-in paperwork process
• Assist prospective residents and families in completing all required documentation prior to move-in
• Organize, distribute, and track move-in paperwork across departments
• Accurately represent the community’s services, programs, and pricing

Communication & Follow-Up

• Respond promptly to calls and inquiries from prospects in the move-in process
• Follow up with prospects via phone, email, and written communication
• Maintain accurate records in the CRM and marketing database

Tour Readiness & Community Presentation

• Monitor model and respite rooms daily to ensure tour readiness
• Conduct morning walk-throughs to ensure common areas are clean, organized, and welcoming
• Support furnishing and presentation of model spaces as needed

Marketing & Reporting Support

• Assist with weekly marketing and occupancy reporting
• Support competitive market analyses as requested
• Participate in stand-up meetings and collaborate with cross-functional teams

Administrative & Team Support

• Complete day-to-day clerical and administrative tasks
• Assist with setup and breakdown of special events and marketing activities
• Maintain current knowledge of aging, assisted living, and dementia care
• Promote teamwork, professionalism, and a positive community image
• Perform other duties as assigned

Required Qualifications & Experience

• Associate’s degree in Communications, Marketing, Public Relations, or related field preferred (or equivalent experience)
• 1+ year of experience in senior living, healthcare, hospitality, or customer-facing roles preferred
• Knowledge of healthcare terminology a plus
• Strong interpersonal, organizational, and communication skills
• High attention to detail and ability to manage multiple priorities
• Compassionate, professional, and service-oriented approach
• Monday-Friday with alternating weekend coverage

Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

All offers of employment are contingent upon the successful completion of a background check.