Move Experience Navigator

Schroeder Moving Systems, Inc.; New Berlin (WI); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading moving services company in New Berlin, Wisconsin is seeking a Customer Experience Coordinator to enhance customer journeys during moves. This role demands clear communication and organizational skills to manage pre-move consultations and daily customer interactions. Ideal candidates will have at least one year of customer service experience and a high school diploma, though higher education is preferred. Join a supportive team dedicated to making transitions smoother for clients.

Qualifications

• At least 1 year of experience in a related customer service field.
• Experience with move management systems (Movers Suite, Quotes to Go) is a plus.
• Ability to thrive under deadlines and manage time-sensitive situations.

Responsibilities

• Run introductory and pre-move counseling calls with customers.
• Manage all pre-move and day-of-move communication.
• Maintain detailed and accurate move notes and records.

Skills

Clear communication

Customer service

Multi-tasking

Organization

Independence

Relationship building

Education

High School diploma

Associate's or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

A leading moving services company in New Berlin, Wisconsin is seeking a Customer Experience Coordinator to enhance customer journeys during moves. This role demands clear communication and organizational skills to manage pre-move consultations and daily customer interactions. Ideal candidates will have at least one year of customer service experience and a high school diploma, though higher education is preferred. Join a supportive team dedicated to making transitions smoother for clients.