Customer Experience Specialist — Move Coordination Pro

Two Men and a Truck International Inc.; Mebane (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Starting pay $19–$21/hr

Commission opportunities

Paid training

Weekly pay

Job summary

Two Men and a Truck International Inc. in Mebane, NC is seeking a Customer Service Representative to be the day-of-move contact for customers at our 30,000 sq ft facility. You will guide moves using our software and GPS, delivering exceptional service before, during and after each move.

The position requires at least 1 year of customer service or office experience, strong communication, and a commitment to our core values. Training is provided and weekly pay is offered.

Qualifications

• A minimum of one year of customer service and/or office experience is required.
• Excellent customer service skills (friendly, courteous, and helpful).
• Effective listening and communication skills.
• Good grammar, voice, and diction.
• Excellent organizational and time management skills.
• Ability to analyze and solve problems effectively.
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values.

Responsibilities

• Act as the main point of contact for customers before, during and after the move. TWO MEN AND A TRUCK services.
• Input information into internal move software to update customer files as necessary.
• Confirm customer's moving services, boxes, supplies and equipment and other value-added services.
• Educate customers on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
• Maintain a thorough understanding of all company products, pricing and promotions to communicate accurate information to customers.
• Prepare all move-related paperwork and documents daily.
• GPS monitoring of trucks and scheduling.
• Track and process monthly storage fees.
• Obtain customer feedback through regular follow-up calls to ensure ongoing satisfaction.
• Calmly and professionally handle displeased customers and provide feedback to management regarding concerns.
• May assist management with scheduling and tracking of movers and drivers.
• May prepare various reports for management and gather statistics.
• May prepare proposals, letters, mass mailings, and other correspondence.
• May participate in marketing activities including networking, direct mail and charitable move coordination.
• Ensures display area is maintained in a clean and professional manner.

Skills

Customer service

Effective listening

Communication skills

Time management

Attention to detail

Problem solving

Computer skills

Team player

Education

High school diploma or GED

College degree preferred

Job description

Two Men and a Truck International Inc. in Mebane, NC is seeking a Customer Service Representative to be the day-of-move contact for customers at our 30,000 sq ft facility. You will guide moves using our software and GPS, delivering exceptional service before, during and after each move.

The position requires at least 1 year of customer service or office experience, strong communication, and a commitment to our core values. Training is provided and weekly pay is offered.