Move Coordinator

Planes; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company‑s\

Job summary

Planes in Cincinnati, OH is seeking a Move Coordinator to manage and coordinate household goods relocations from start to finish. You will serve as the primary contact, working with customers, operations, drivers, and vendors to ensure a smooth relocation experience.

The role emphasizes problem-solving, effective communication, and timely execution of moves, with a focus on delivering exceptional service for every relocation.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service, logistics, transportation, moving, or related industry experience.
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate and manage residential household goods moves from booking through completion.
• Communicate with customers, moving crews, agents, vendors, and internal departments to ensure successful relocations.
• Schedule and track move-related activities, ensuring all milestones and deadlines are met.
• Maintain accurate move records, documentation, notes, pricing, and authorizations within company systems.
• Monitor move progress and proactively resolve issues that could impact service delivery.
• Manage vendor relationships and ensure quality service standards are maintained.
• Review move requirements and determine appropriate operational solutions.
• Maintain consistent communication with customers throughout the relocation process.
• Respond to emails and phone calls promptly while delivering exceptional customer service.
• Generate and interpret reports to support operational efficiency.
• Support additional projects and responsibilities as needed.

Skills

Customer service

Logistics

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.

Planes Employee Benefits

Our team members are our most valuable resources. That's why we offer full-time employees top-notch benefits.

Medical, Dental, and Vision

Planes offers competitive medical, dental, and vision plans to all our full-time employees.

401K

We help our employees save for their retirement by offering a 401k.

Paid Time Off

All of our employees are eligible for paid time off.

Holidays

Full-time employees are eligible for up to 8 paid holidays a year.

Join Our Team

Our team is also our family.

We're always moving, which means we're always looking for talented team members to help drive our company forward. More than half of our employees have been with Planes for at least a decade, and we’ve been named a Top Workplace by The Cincinnati Enquirer since 2014.

Service Crew

Being part of the Planes service team means more than just moving boxes: our team members make memorable moments and create meaningful customer experiences every day. Check out available positions for drivers, crew members, warehouse staff, and seasonal help.

Be a part of the team that plans and coordinates critical moments in the life of a person or business. Whether you’re interested in sales and marketing, operations, customer service, or claims and billing, we’ve got opportunities that will help you make an impact.

Planes is a great company to work for. I've been in this industry for 25 years, worked for a couple agents and feel strongly Planes is one of the best. I get more support here than I did at my last company, (the last few years there). This is not an easy industry, especially in the summer season, it can be very stressful. From the day I started at Planes I felt the support and help from management down to everyone of my Team members, in every department. Planes is a great TEAM!!

Location: Cincinnati, OH

Job Id:620

# of Openings:1

Location: Cincinnati, OH
Pay: $20.00 - $25.00 per hour, based on experience

Schedule: Full time, Monday-Friday

Join Our Team

Are you an organized, customer-focused professional who thrives in a fast-paced environment? We are seeking a Move Coordinator to manage and coordinate household goods relocations from start to finish. This role is ideal for someone who enjoys problem-solving, communicating with customers and vendors, and ensuring every move is executed smoothly and efficiently.

As a Move Coordinator, you will serve as the primary point of contact throughout the moving process, working closely with customers, operations teams, sales representatives, drivers, crews, agents, and third-party providers to deliver an exceptional relocation experience.

What You’ll Do

• Coordinate and manage residential household goods moves from booking through completion.
• Communicate with customers, moving crews, agents, vendors, and internal departments to ensure successful relocations.
• Schedule and track move-related activities, ensuring all milestones and deadlines are met.
• Maintain accurate move records, documentation, notes, pricing, and authorizations within company systems.
• Monitor move progress and proactively resolve issues that could impact service delivery.
• Manage vendor relationships and ensure quality service standards are maintained.
• Review move requirements and determine appropriate operational solutions.
• Maintain consistent communication with customers throughout the relocation process.
• Respond to emails and phone calls promptly while delivering exceptional customer service.
• Generate and interpret reports to support operational efficiency.
• Support additional projects and responsibilities as needed.

What We’re Looking For

• High school diploma or GED required.
• Minimum of 2 years of customer service, logistics, transportation, moving, or related industry experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to make sound decisions in a fast-paced environment.
• Strong problem-solving and customer service skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently while managing multiple priorities.
• Positive attitude and professional phone presence.
• Medical, dental, and vision insurance
• Health Savings Account (HSA) option with company contribution
• Life and disability insurance
• Accident and critical illness coverage
• 401(k) retirement plan with company match
• Paid time off, sick time, and paid holidays

Transparency in Coverage Rule This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

EEO - Planes is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. The company also prohibits harassment of applicants or employees based on any other protected categories. It is also the company’s policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.