Mountain Veterinary Hospital- CSR

Mountain Veterinary Hospital; Bellingham (WA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Health package: Medical, dental, and视

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Mountain Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our clinic. In this part-time role, you will manage appointments, patient flow, multi-line phones, process transactions, and support clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service in routine and sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and teamwork mindset.

Responsibilities

• Welcome clients and answer inquiries with a friendly, professional demeanor.
• Schedule appointments and manage daily patient flow in a fast-paced setting.
• Handle multi-line phones and assist in-person clients.
• Process payments and maintain accurate financial records.
• Provide essential information about services and coordinate with the team.

Skills

Multi-line phones

Communication

Organizational skills

Scheduling appointments

Payment processing

Team collaboration

Compassionate service

Job description

Mountain Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $19.15-20.00per hour, for each hour worked
• This is a part-time position, with a set schedule of 10am-6pm on Thursday/Friday and 8am-2pm on Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose us?

Mountain Veterinary Hospital is a four-doctor, full-service, small animal practice providing conventional medical and surgical treatment for dogs and cats as well as physical therapy, rehabilitation, and alternative medicine. Alternative medicine includes acupuncture, stem cell/platelet rich plasma therapy, and Chinese herbal medicine. To support our services, we have an underwater treadmill, two Class IV lasers, digital radiography, ultrasound, and in-house blood chemistry. To learn more about our hospital, visit www.mtnvet.com.

We look forward to hearing from you!

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19.15 - $20 USD

Mountain Veterinary Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.