Mountain Studio Retail Lead: Elevate Customer Experience

Stio; Steamboat Springs (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with match

Seasonal gear test allowance

Generous employee discount

Job summary

Stio Mountain Studio in Steamboat Springs, CO seeks a Mountain Studio Retail Lead to join our team. This full-time hourly role covers opening/closing duties, assists with new employee shift training, and provides leadership in delivering exceptional customer service while promoting our brand story and products.

Responsibilities include maintaining visual merchandising, supporting inventory receiving and stocking, and keeping the store organized.

Qualifications

• Must have excellent customer service and interpersonal skills.
• Flexibility to work opening, closing, weekend, holiday season shifts.
• Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with managers daily.
• Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio.
• Computer proficiency and POS experience, Microsoft Office Suite skills preferred.
• Email and phone communication skills required.
• High School Diploma or GED preferred.

Responsibilities

• Work alongside a team to deliver an exceptional customer experience.
• Team-oriented and able to maintain a positive attitude.
• Multitask while prioritizing the customer experience.
• Coordinate same-day response needs to scheduling coverage.
• Provide feedback and guidance with the team to align with store, service, and role expectations.
• Oversee and support all opening and closing duties in the absence of Managers.
• Utilize point of sale (POS) systems to research products and complete transactions.

Skills

Customer service

Interpersonal skills

Flexibility

Multitasking

POS experience

Email communication

Phone communication

Self-starter

Microsoft Office

Inclusion and teamwork

Education

High School Diploma or GED

Tools

POS systems

Job description

Stio Mountain Studio in Steamboat Springs, CO seeks a Mountain Studio Retail Lead to join our team. This full-time hourly role covers opening/closing duties, assists with new employee shift training, and provides leadership in delivering exceptional customer service while promoting our brand story and products.

Responsibilities include maintaining visual merchandising, supporting inventory receiving and stocking, and keeping the store organized.