Front Desk Supervisor - Cliff Spa at Snowbird

Snowbird Operations LLC; Snowbird (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Season pass

Complimentary spa access

Employee discounts

Health insurance

401(k) with match

Rideshare/Transit provided

Job summary

Snowbird is seeking a Front Desk Supervisor at Cliff Spa to lead daily front desk operations in a high-traffic resort setting. You will supervise a team of up to 10, hire, train, and coach staff, and ensure smooth check-in/check-out, reservations, and guest inquiries with exceptional service.

The role requires 1-2 years of management or receptionist experience, strong leadership and communication, and the ability to multitask in a dynamic environment.

Qualifications

• 1-2 years management or receptionist experience.
• Strong leadership, problem-solving and organizational skills with the ability to motivate and develop a team.
• Excellent verbal and written communication skills.
• Multitasking is a must.
• Familiarity with Book4Time, Square and Microsoft Office suite.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

Responsibilities

• Lead and support a team of up to 10 employees.
• Hire, train, schedule, and coach team members to deliver excellent service.
• Check guests in and out in a professional and friendly manner.
• Book spa reservations for our treatments, facilities and classes.
• Respond to guest questions and take action to resolve customer complaints.
• Uphold Snowbird’s standards for professionalism, appearance, and guest interaction.
• Collaborate with other managers to optimize spa operations.

Skills

Leadership

Customer service

Problem-solving

Organizational

Communication

Multitasking

Book4Time

Square

MS Office

Tools

Book4Time

Square

MS Office

Job description

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Front Desk Supervisor LOCATION: Cliff Spa, Snowbird Resort STATUS: Full-Time SCHEDULE: Monday-Sunday 5:30am-10:30pm You must be available to work any 8-hour shift during operating hours based on business needs, any day of the week including weekends and holidays. Shifts may vary from early morning to late evening depending on business levels.

SUMMARY As the full-time Cliff Spa Front Desk Supervisor, you’ll lead daily operations at the front desk for a dynamic, high-traffic spa. You’ll manage a diverse team, drive sales, maintain high standards for service, and ensure smooth, efficient operations across all departments. You will assist guests with check-in and out, give general information about the resort, answer the telephone, make reservations, receive customer complaints, and find solutions, and demonstrate outstanding customer service.

WHAT YOU’LL DO

• Lead and support a team of up to 10 employees.
• Hire, train, schedule, and coach team members to deliver excellent service.
• Check guests in and out in a professional and friendly manner.
• Book spa reservations for our treatments, facilities and classes.
• Respond to guest questions and take action to resolve customer complaints.
• Uphold Snowbird’s standards for professionalism, appearance, and guest interaction.
• Collaborate with other managers to optimize spa operations.

WHAT YOU NEED TO GET THE JOB DONE

• 1-2 years management or receptionist experience.
• Strong leadership, problem-solving and organizational skills with the ability to motivate and develop a team.
• Excellent verbal and written communication skills.
• Multitasking is a must.
• Familiarity with or ability to learn Book4Time, Square and Microsoft Office suite.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

WORK SCHEDULE

Schedule varies and may include early mornings, late evenings, weekends and holidays.

WORKING CONDITIONS

Work is routine in pleasant, comfortable surroundings. Must be prepared to stay overnight during road closures. May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird. Must be able to stand for long periods of time and bend repeatedly. Work is subject to frequent interruptions, making continuity and accuracy difficult. Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

WHY WORK HERE

• Snowbird season pass and complimentary ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Complimentary spa access and classes and discounts on spa treatments.
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k with company match
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, and Employee Shuttles

OUR POLICY

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

EEO STATEMENT

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief.

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe in California. POWDR is headquartered in Park City, UT. For more information, please visit our website.