Mountain School Rental Tech & Facilities Support - Snowbird

powdr; Snowbird (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free ski pass

Employee discounts at Snowbird Eatery/

Medical, dental, vision insurance

401(k) retirement plan

Discounts with Powdr partners

Free transportation via UTA Bus and sh

Job summary

Snowbird is seeking a Rental Technician & Facilities Support team member to assist guests with ski and snowboard equipment, maintain outdoor teaching areas, and support Mountain School logistics. The role blends physical tasks with tech, delivering exceptional guest service in a fast-paced environment.

You will need strong customer service, detailed knowledge of rentals, and proficiency with computer systems. Expect a dynamic schedule during the winter season with weekend and holiday shifts.

Qualifications

• Confident, approachable demeanor with strong interpersonal and customer service skills.
• Ability to retain and communicate detailed information about Mountain School programs, rentals, and resort services.
• Proficiency with computers and software including Microsoft Office, Google Workspace, and point-of-sale systems.
• Experience with RTP or similar rental systems is a plus.
• Previous experience in a ski/snowboard rental shop is desirable.

Responsibilities

• Assist guests with rental equipment, ensuring accuracy and clear communication.
• Process transactions and manage inventory using point-of-sale systems.
• Set up and maintain outdoor facilities and teaching aids in varying weather conditions.
• Operate beginner lifts and shuttle vehicles as needed, staying alert and safety-focused.
• Deliver friendly guest service during high-volume periods and coordinate with Mountain School staff.
• Provide uniform support for Mountain School staff using digital systems.
• Collaborate with other departments to ensure a smooth guest experience.
• Keep indoor and outdoor workspaces clean, organized, and safe.

Skills

Customer service

Communication

Computer literacy

RTP rental systems

Ski/snowboard rental experience

Tools

Point-of-sale systems

Microsoft Office

Google Workspace

Job description

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

LOCATION: Snowbird Mountain School Rental Shop - Snowbird Center

STATUS: Seasonal, Full-time & Part-time, Hourly

SCHEDULE: Variable - 5-day work week (including weekends and holidays)

SUMMARY

As a Rental Technician & Facilities Support team member, you'll play a vital role in the daily operations of the Mountain School. This position requires a unique combination of physical endurance, technical skill, and mental agility. You'll be responsible for outfitting guests with ski and snowboard equipment, maintaining outdoor teaching areas, and supporting various logistical needs, all while delivering exceptional guest service in a fast-paced, high-pressure environment.

WHAT YOU'LL DO

• Assist guests with rental equipment, requiring attention to detail, technical accuracy, and clear communication.
• Use point-of-sale systems to process transactions and manage inventory - demanding mental focus and multitasking.
• Set up and maintain outdoor facilities, including fencing, signage, and teaching aids - tasks that require physical strength, coordination, and resilience in extreme weather.
• Operate beginner lifts and drive shuttles when needed, requiring alertness, safety awareness, and calm under pressure.
• Deliver consistent, friendly customer service to guests of all ages, often during high-volume, high-stress periods.
• Provide uniform support for Mountain School staff using digital systems.
• Collaborate with other departments to ensure smooth guest experience.
• Keep all workspaces (indoor and outdoor) clean, organized, and safe.

WHAT YOU NEED TO GET THE JOB DONE

• A confident, approachable demeanor with strong interpersonal and customer service skills.
• Ability to retain and communicate detailed information about Mountain School programs, rentals, and resort services.
• Proficiency with computers and software including Microsoft Office, Google Workspace, and point-of-sale systems.
• Experience with RTP or similar rental systems is a plus.
• Previous experience in a ski/snowboard rental shop is desirable.
• Comfortable using hand tools and power tools (e.g., drills, augers).
• Ability to prioritize tasks, stay organized, and perform under pressure.
• Must pass a technical certification for ski binding fitting.
• Willingness to work outdoors in cold, snowy, and variable conditions, often early in the morning.
• Ability to lift 50 lbs and perform repetitive physical tasks such as shoveling, bending, and carrying.
• Must be able to travel up the canyon during the early hours and stay overnight at the resort if needed.
• Must comply with uniform and scheduling requirements, including weekends and holidays.

WORK SCHEDULE

• 5-day work week, including weekends and holidays.
• Typical shift: 8:00 AM - 4:30 PM
• Season runs from Mid-November to Mid-April
• Part-time positions may be available.

PHYSICAL & MENTAL WORKING CONDITIONS

• Work is split between indoor retail environments and outdoor mountain conditions.
• Requires standing for long periods, frequent lifting, and working in cold, wet, and windy weather.
• Frequent interruptions and shifting priorities require mental flexibility, emotional regulation, and task-switching ability.
• High guest volume and time-sensitive tasks can create stressful situations - you'll need to stay calm, focused, and solution-oriented.

WHY WORK HERE

• Free ski pass and comp ticket benefits
• Employee discounts at Snowbird eateries, retail shops, lodging, daycare, and Mountain School
• Medical, dental, vision, and accident insurance (based on position)
• 401(k) retirement plan
• Discounts with Powdr partners
• Free transportation via UTA Bus, Rideshare Vans, Alta Shttles, and Employee Blue Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. All candidates who receive and accept employment offers must complete a background check and comply with Snowbird's professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.