Mountain School Outdoor Lead - Snowbird

powdr; Snowbird (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free ski pass

Employee discounts

Medical insurance

401(k) retirement plan

Discounts with Powdr partners

Free transportation via UTA/Shuttles

Job summary

Snowbird seeks a Mountain School Outdoor Lead to support ski and snowboard school operations, coordinating outdoor logistics and guest services for all ages. This role requires resilience, adaptability, and strong interpersonal skills in a fast-paced mountain environment.

You will greet guests, assist instructors on the hill, manage outdoor spaces, and use scheduling tools like Flaik. Expect weekend/holiday shifts and a strong emphasis on safety and service.

Qualifications

• Strong guest service skills and calm professionalism under pressure.
• Ski or snowboard experience to navigate terrain and assist instructors.
• Ability to stay composed in high-stress, fast-changing scenarios.
• Willingness to work in cold, wet, physically taxing conditions for extended periods.
• Comfort working with children and adults in structured and unpredictable settings.
• Effective verbal communication and time management.

Responsibilities

• Greet guests and direct them to lessons with clarity during high-volume periods.
• Coordinate with line-up supervisor to manage group flow and lesson organization.
• Assist instructors on the hill in challenging weather and terrain.
• Maintain indoor and outdoor spaces, including snow removal and signage setup.
• Support lunch transitions by organizing tables and guiding groups.
• Learn scheduling/tracking systems like Flaik and apply them on-site.
• Understand Mountain School processes: tickets, rentals, and logistics.
• Interact with guests from toddlers to adults with empathy and clear communication.
• Perform other duties to support Mountain School operations.

Skills

Guest service

Skiing/snowboarding

Weather adaptability

Physical stamina

Communication

Team coordination

Tools

Flaik

Job description

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Mountain School Outdoor Lead

LOCATION: Snowbird

STATUS: Full-Time & Part-Time, Hourly, Seasonal

SCHEDULE: Variable (including weekends and holidays)

SUMMARY

As a Mountain School Outdoor Lead, you'll thrive in a fast-paced, physically demanding, and mentally dynamic environment. This role supports nearly every aspect of ski and snowboard school operations and plays a vital part in ensuring smooth, safe, and enjoyable experiences for guests of all ages. From managing outdoor logistics to assisting with group coordination and guest services, this position requires resilience, adaptability, and strong interpersonal skills.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

WHAT YOU'LL DO

• Greet and check in guests, directing them to appropriate lessons with clarity and confidence, even during high-volume periods.
• Coordinate with the line-up supervisor to manage group flow and lesson organization-requiring quick decision-making and situational awareness.
• Assist instructors on the hill, often in challenging weather and slippery terrain, while maintaining a calm and supportive presence.
• Maintain both indoor and outdoor spaces, including snow removal, signage setup, and equipment organization-tasks that demand physical strength and attention to detail.
• Support lunch transitions by organizing tables and managing group movement in a noisy, high-energy environment.
• Learn and use scheduling and tracking systems like Flaik, requiring mental focus and tech adaptability.
• Understand and communicate Mountain School processes, including tickets, rentals, and lesson logistics.
• Interact with guests ranging from toddlers to adults, requiring emotional intelligence, patience, and clear communication.
• Perform other duties as needed to support the overall success of Mountain School operations.

WHAT YOU NEED TO GET THE JOB

• Strong guest service skills and a calm, professional demeanor under pressure.
• Ski or snowboard experience to navigate terrain and assist instructors effectively.
• Ability to remain composed and mentally agile in high-stress, fast-changing scenarios.
• Willingness to work in cold, wet, and physically taxing conditions for extended periods.
• Comfort working with children and adults in both structured and unpredictable settings.
• Effective verbal communication and time management skills.
• Familiarity with ski school operations is a plus.
• Must be able to lift up to 40 pounds and be at least 18 years of age.

PHYSICAL & MENTAL WORKING CONDITIONS

Up to 75% of the workday may be spent outdoors in extreme winter conditions, including snow, wind, and freezing temperatures.

Requires frequent walking in ski/snowboard boots on slippery, uneven surfaces.

Must be able to stand, bend, lift, and move continuously throughout the day.

Work involves frequent interruptions, high noise levels, and rapid task switching, requiring strong focus and emotional regulation.

Physical and mental endurance are key to maintaining safety, service quality, and team morale.

WHY WORK HERE

• Free ski pass and comp ticket benefits
• Employee discounts at Snowbird eateries, retail shops, lodging, daycare, and Mountain School
• Medical, dental, vision, and accident insurance (based on position)
• 401(k) retirement plan
• Discounts with Powdr partners
• Free transportation via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Blue Shuttles

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.