Mountain Operations Director: Lifts & Safety

Silver; Idaho; Hybrid; USD 80,000 - 110,000; Full time

Job summary

Silver Mountain seeks a Mountain Manager responsible for overseeing Lift Maintenance, Gondola operations, snowmaking, and all related departments to ensure top guest service and safety. You will lead planning, staffing, and training while enforcing company policies and coordinating with other departments.

The role requires proactive leadership, strong communication, and a proven ability to manage budgets, schedules, and safety programs in a dynamic mountain environment.

Qualifications

• Must have good math skills.
• Must possess a valid Idaho driver’s license.
• Must have excellent communication skills.
• Must be able to prioritize and organize workload.
• Must be highly motivated and organized.
• Must be positive, energetic & helpful toward fellow employees and guests.
• Must be able to handle complaints in calm, professional manner.
• Must be able to deal with various personalities under all conceivable circumstances.
• Must follow all procedures and guidelines as stated in the employee manual.
• Must be flexible in work schedule.
• Must have electrical experience.

Responsibilities

• Oversee Lift Maintenance, Patrol, Snowmaking, Vehicle Maintenance, Building Maintenance, Water and Sewer Systems, Snow Grooming and Gondola/Lift Operations.
• Develop and communicate operation plans for key operational elements.
• Create emergency procedures for chairlift and gondola evacuations.
• Ensure ANSI and Industry standards are met for operations.
• Hire and train new staff; ensure proper staffing and staff development.
• Manage schedules and supervise management team; conduct regular reviews and meetings.
• Monitor budgets and payroll; ensure compliance with state and federal laws.
• Maintain guest satisfaction and safety; ensure clean, well-maintained facilities.
• Assist in other departments as needed and cover for GM when absent.

Skills

Math skills

Communication skills

Prioritize & organize

Motivated & organized

Guest & staff support

Calm handling of complaints

People management

Flexibility in schedule

Electrical experience

Idaho driver's license

Job description

Description

The resort features five fixed lifts, surface lift and a 3.1-mile gondola. Mountain Manager must have thorough knowledge of lift operations and repairs. Ability to troubleshoot problems as they arise. Must have excellent communication skills to keep the mountain working efficiently and in coordination with other departments. Be a proactive leader with a positive attitude that gets results and grows and educates his staff.

ESSENTIAL FUNCTIONS:

The overriding and most important function of each and every employee is to either directly (by interacting with the guest) or indirectly (by providing the key support role to the guest experience) strive to provide the finest in friendly service and quality products.

At all times operates within and enforces SILVER MOUNTAIN policy.

Overall operational responsibilities for Lift Maintenance, Patrol, Snowmaking, Vehicle Maintenance, Building Maintenance, Water and Sewer Systems, Snow Grooming and Gondola/Lift Operations.

Develop, write and communicate operation plans for the key operational elements of the business such as:

Chairlift and Gondola emergency procedures and evacuation.

Operating plans as necessary for Mountain Operations to meet ANSI and Industry standards.

Overseeing Safety Plans as necessary.

Responsible for all hiring and proper training of all new employees. Is aware of the duties of all employees to ensure proper training.

Ensures that all departments are adequately staffed at all times.

Responsible for the supervision and development of all supervisory personnel. This includes, but not limited to, periodic reviews, weekly management team meetings, goal setting meetings and follow-through.

Responsible for ensuring that the schedules for all employees are prepared properly and posted in a timely fashion.

Responsible for constantly motivating all employees to strive to attain Silver Mountain objectives.

Responsible for all financial and budget preparation for the above-mentioned departments.

Responsible for the preparation of payroll from time sheets to all necessary reports and paperwork ensuring everything is in compliance with state and federal laws

and Silver Mountain personnel requirements.

Responsible for the cleanliness and overall appearance of all operations.

Constantly strives to arrive at the basic aspects of Guest satisfaction.

Have working knowledge of all Silver Mountain Emergency Preparedness Programs and all essential support utilities.

Assume duties of General Manager in his absence.

Perform other duties as assigned or needed or may be required to assist in other departments.

Must at all times keep secure Silver Mountain's assets which include the following:

Personnel, Monies, Products, Information, Buildings, Equipment, Records.

Requirements

QUALIFICATION REQUIREMENTS:

Must have good math skills.

Must possess a valid Idaho driver’s license.

Must have excellent communication skills.

Must be able to prioritize and organize workload.

Must be highly motivated and organized.

Must be positive, energetic & helpful toward fellow employees and guests.

Must be able to handle complaints in calm, professional manner.

Must be able to deal with various personalities under all conceivable circumstances.

Must follow all procedures and guidelines as stated in the employee manual.

Must be flexible in work schedule.

Must have electrical experience.