Mountain Manager

S-; Kellogg (ID); On-site; USD 70,000 - 95,000; Full time

Job summary

Silver Mountain is seeking a Mountain Manager to lead lift operations and maintenance across all departments including snowmaking, grooming, and safety systems. You will develop plans, train staff, manage budgets, and ensure compliance with ANSI standards to deliver outstanding guest experiences.

You will hire and coach supervisors, schedule personnel, and maintain smooth operations while serving as acting GM when needed.

Qualifications

• Must have good math skills.
• Must possess a valid Idaho driver's license.
• Must have excellent communication skills.
• Must be able to prioritize and organize workload.
• Must be highly motivated and organized.
• Must be positive, energetic toward staff and guests.
• Must handle complaints calmly and professionally.
• Must manage diverse personalities and follow procedures.
• Must be flexible in work schedule.
• Must have electrical experience.

Responsibilities

• Oversee Lift Maintenance, Patrol, Snowmaking, Vehicle, Building Maintenance, Water and Sewer Systems, Snow Grooming and Gondola/Lift Operations.
• Develop operation plans for key operational elements of the business.
• Create emergency procedures and evacuation plans for chairlifts and gondolas.
• Ensure plans meet ANSI and Industry standards.
• Oversee Safety Plans and staff training.
• Hire, train, and develop supervisory personnel; conduct reviews and meetings.
• Prepare staff schedules and ensure adequate staffing.
• Motivate employees to achieve Silver Mountain objectives.
• Manage budgets and payroll reporting; comply with laws.
• Maintain overall cleanliness and appearance of operations.
• Support guest satisfaction and coordinate with other departments.
• Assume General Manager duties in absence.

Skills

Math skills

Communication skills

Prioritization

Organization

Positive attitude

Customer service

Calm problem solving

Electrical experience

Tools

Electrical systems knowledge

Job description

Description

The resort features five fixed lifts, surface lift and a 3.1-mile gondola. Mountain Manager must have thorough knowledge of lift operations and repairs. Ability to troubleshoot problems as they arise. Must have excellent communication skills to keep the mountain working efficiently and in coordination with other departments. Be a proactive leader with a positive attitude that gets results and grows and educates his staff.

ESSENTIAL FUNCTIONS:

The overriding and most important function of each and every employee is to either directly (by interacting with the guest) or indirectly (by providing the key support role to the guest experience) strive to provide the finest in friendly service and quality products.

At all times operates within and enforces SILVER MOUNTAIN policy.

Overall operational responsibilities for Lift Maintenance, Patrol, Snowmaking, Vehicle Maintenance, Building Maintenance, Water and Sewer Systems, Snow Grooming and Gondola/Lift Operations.

Develop, write and communicate operation plans for the key operational elements of the business such as:

Chairlift and Gondola emergency procedures and evacuation.

Operating plans as necessary for Mountain Operations to meet ANSI and Industry standards.

Overseeing Safety Plans as necessary.

Responsible for all hiring and proper training of all new employees. Is aware of the duties of all employees to ensure proper training.

Ensures that all departments are adequately staffed at all times.

Responsible for the supervision and development of all supervisory personnel. This includes, but not limited to, periodic reviews, weekly management team meetings, goal setting meetings and follow-through.

Responsible for ensuring that the schedules for all employees are prepared properly and posted in a timely fashion.

Responsible for constantly motivating all employees to strive to attain Silver Mountain objectives.

Responsible for all financial and budget preparation for the above-mentioned departments.

Responsible for the preparation of payroll from time sheets to all necessary reports and paperwork ensuring everything is in compliance with state and federal laws

and Silver Mountain personnel requirements.

Responsible for the cleanliness and overall appearance of all operations.

Constantly strives to arrive at the basic aspects of Guest satisfaction.

Have working knowledge of all Silver Mountain Emergency Preparedness Programs and all essential support utilities.

Assume duties of General Manager in his absence.

Perform other duties as assigned or needed or may be required to assist in other departments.

Must at all times keep secure Silver Mountain's assets which include the following:

Personnel, Monies, Products, Information, Buildings, Equipment, Records.

Requirements

QUALIFICATION REQUIREMENTS:

Must have good math skills.

Must possess a valid Idaho driver's license.

Must have excellent communication skills.

Must be able to prioritize and organize workload.

Must be highly motivated and organized.

Must be positive, energetic & helpful toward fellow employees and guests.

Must be able to handle complaints in calm, professional manner.

Must be able to deal with various personalities under all conceivable circumstances.

Must follow all procedures and guidelines as stated in the employee manual.

Must be flexible in work schedule.

Must have electrical experience.