Mountain Luxury Concierge: Ultra-Personalized Guest Experience

The Little Nell; Aspen (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Leave

401(k) Savings Plan

Employee Ski Pass and Dependent Ski P

Other company perks

Job summary

The Little Nell is seeking a dedicated Concierge to welcome guests and provide expert knowledge of the property and Aspen. You will check guests in, present statements, and coordinate with departments to fulfill guest requests while delivering five-star service in a ski-in/ski-out setting.

Ideal candidates have at least 1 year of concierge or customer service experience, a High School Diploma or GED, and familiarity with local mountain activities. Colorado Notary is a plus.

Qualifications

• High School Diploma or GED required, bachelor’s degree preferred
• 1 year of concierge or customer service experience required
• Colorado Notary preferred

Responsibilities

• Recommend and book activities for guest’s ability/skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff
• Assist with ordering and maintaining supplies as well as attending to the front desk and bell closet
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Responsible for maintaining cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
• Other duties as assigned

Job description

The Little Nell is seeking a dedicated Concierge to welcome guests and provide expert knowledge of the property and Aspen. You will check guests in, present statements, and coordinate with departments to fulfill guest requests while delivering five-star service in a ski-in/ski-out setting.

Ideal candidates have at least 1 year of concierge or customer service experience, a High School Diploma or GED, and familiarity with local mountain activities. Colorado Notary is a plus.