Mountain Guest Services & Ticketing Specialist

Mountain Capital Partners, LLC; Las Vegas (NV); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

Mountain Capital Partners, LLC invites applications for a Guest Services I position at our Las Vegas resort. This frontline role focuses on delivering exceptional guest service across in-person, phone, and email inquiries, while supporting ticket transactions and rentals.

You will handle reservations, assist with season passes and payments, and ensure smooth kiosk operations. The role requires strong communication, reliability, and a willingness to work outdoors in winter conditions.

Qualificações

• Excellent people skills and passion for winter sports.
• Self-motivated, dependable and able to work with others.
• Strong attention to detail, organizational skills and basic math/POS abilities.
• Willingness to develop new skills and adapt to changing needs.

Responsabilidades

• Serve as the primary point of contact, delivering in-person guest service.
• Answer high-volume phone calls and respond to emails promptly and professionally.
• Provide knowledge on mountain, resort amenities, day tickets, passes, rentals, and ski lessons.
• Assist with lost and found intake, logging, storage, and return of items.
• Process reservations for rentals and ski lessons online and in person.
• Assist customers with login issues and online portal navigation.
• Facilitate season pass transactions and payment plan processing.
• Print and issue guest passes at front desk and via kiosks.
• Maintain kiosk inventory and keep stations operational.

Conhecimentos

People skills

Winter sports knowledge

Detail oriented

Organizational skills

Math / POS basics

Team player

Adaptability

Customer service

Descrição da oferta de emprego

Mountain Capital Partners, LLC invites applications for a Guest Services I position at our Las Vegas resort. This frontline role focuses on delivering exceptional guest service across in-person, phone, and email inquiries, while supporting ticket transactions and rentals.

You will handle reservations, assist with season passes and payments, and ensure smooth kiosk operations. The role requires strong communication, reliability, and a willingness to work outdoors in winter conditions.