Mountain Activities Supervisor

fourseasons; Jackson (WY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free Jackson Hole Mountain Resort Ski

Discounted housing available

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Jackson Hole is seeking a Basecamp Supervisor to direct day-to-day operations of the ski shop, ensuring smooth flow in the absence of Base Camp management. You will oversee rentals, retail, and guest services, lead staff, and coach team members to uphold Forbes standards and deliver memorable guest experiences.

The role requires a hands-on leader with strong team motivation, flexibility for evenings, weekends, and holidays, and a commitment to exceptional service in a luxury resort

Qualifications

• Experience leading a ski shop or retail team preferred.
• Ability to manage staff, guests, gear and operations.
• Proficiency with MS Office and basic computer skills.
• Willingness to work a flexible schedule including evenings/weekends/holidays.

Responsibilities

• Direct day-to-day ski shop operations in absence of Base Camp management.
• Oversee shop floor activities and ensure tasks are completed.
• Supply ski/snowboard rentals and retail services, attend guest needs.
• Lead staff, coach performance, and maintain Forbes service standards.
• Maintain a clean workspace, drive revenue, and merchandise retail.

Skills

Winter sports knowledge

Guest service excellence

Supervisory experience

Team leadership

Merchandising & sales

Tools

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year‑round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

• The Basecamp Supervisor is responsible for directing the day to day operations of the ski shop in absence of Base Camp management.
• The Supervisor oversees the daily operations on the shop floor making sure all tasks are completed.
• The Supervisor is responsible for supplying ski and snowboard rentals, retail sales, and attending to guest needs.
• Must be able to manage staff, guests, gear and business flow when needed.
• Ability to show a working knowledge of products and trends within winter sports industry
• Delegate daily duties like opening and closing tasks, critically think and troubleshoot issues and guest concerns.
• Other tasks include maintaining a clean workspace, merchandising retail, driving revenue, and motivating staff,
• Be a role model for excellence in training and coaching.
• Support Basecamp management and assist with staff performance evaluations, delivering recognition, coaching, and disciplinary action when requested.
• Adhereto Forbes standards and steps of service.

Preferred Qualifications

• Ski shop supervisor must be motivated, have a positive attitude and detailed experience in winter sports.
• Excellent personal skills particularly when dealing with Guest Service scenarios
• Previous ski shop, retail shop, or supervisory experience preferred.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This includes evenings, weekends and holidays.
• This position requires the ability to lift up to 50lb
• Proficiency with Microsoft Office, Windows based applications and internet-based software
• Successful candidate must possess legal work authorization in the United States

Benefits!

• FREE Jackson Hole Mountain Resort Ski Pass
• Discounted housing available
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal