Parts Manager: Lead Service & Customer Experience

Oaklandh D; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental and Vision Insurance

Sick Leave

Paid holidays

Employee purchase program

Company bonus opportunities

Employee referral program

Career training and development

Birthday celebrations

Employee recognition

Job summary

Oakland Harley-Davidson is seeking an experienced Parts Manager to join our team in Oakland, CA. You will lead service department personnel, align customer needs with service options, and ensure high CSI through proactive issue resolution.

We offer competitive benefits and growth opportunities within a dynamic dealership environment that values training and career progression for our staff.

Qualifications

• 3+ years of experience as a parts manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their motorcycle
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Customer service

Driven personality

Education

High school diploma

Job description

Oakland Harley-Davidson is seeking an experienced Parts Manager to join our team in Oakland, CA. You will lead service department personnel, align customer needs with service options, and ensure high CSI through proactive issue resolution.

We offer competitive benefits and growth opportunities within a dynamic dealership environment that values training and career progression for our staff.