Motorcycle Service Advisor & Scheduler

American Road Group; Cleveland (OH); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Employee discounts on motorcycles

Paid time off

Health benefits including Medical, Dental, and Vision

401k Retirement Plan

Job summary

A renowned motorcycle dealership in Cleveland is seeking a Service Writer to act as a liaison between customers and service technicians. Responsibilities include documenting service needs, scheduling work, and providing superior customer service. The ideal candidate should have excellent communication skills, an outgoing personality, and knowledge of Harley-Davidson motorcycles. The position offers a compensation range of $45,000–$100,000 annually, benefits including health insurance, paid time off, and employee discounts.

Qualifications

• Outgoing, friendly personality with superior communication skills.
• Excellent customer service experience preferred.
• Knowledge or experience of servicing Harley-Davidson Motorcycles is a plus.

Responsibilities

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining an efficient department.
• Sell products and services based on customer needs and service specials.
• Document customer concerns and assign jobs to technicians.
• Follow through customer work orders from scheduling to completion.

Skills

Outgoing personality

Superior communication skills

Customer service

Knowledge of Harley-Davidson Motorcycles

Experience with POS systems

Job description

A renowned motorcycle dealership in Cleveland is seeking a Service Writer to act as a liaison between customers and service technicians. Responsibilities include documenting service needs, scheduling work, and providing superior customer service. The ideal candidate should have excellent communication skills, an outgoing personality, and knowledge of Harley-Davidson motorcycles. The position offers a compensation range of $45,000–$100,000 annually, benefits including health insurance, paid time off, and employee discounts.