Service Writer - Rock N Roll City Harley-Davidson

American Road Group; Cleveland (OH); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Employee discounts on motorcycles

Paid time off

Health benefits including Medical, Dental, and Vision

401k Retirement Plan

Job summary

A renowned motorcycle dealership in Cleveland is seeking a Service Writer to act as a liaison between customers and service technicians. Responsibilities include documenting service needs, scheduling work, and providing superior customer service. The ideal candidate should have excellent communication skills, an outgoing personality, and knowledge of Harley-Davidson motorcycles. The position offers a compensation range of $45,000–$100,000 annually, benefits including health insurance, paid time off, and employee discounts.

Qualifications

• Outgoing, friendly personality with superior communication skills.
• Excellent customer service experience preferred.
• Knowledge or experience of servicing Harley-Davidson Motorcycles is a plus.

Responsibilities

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining an efficient department.
• Sell products and services based on customer needs and service specials.
• Document customer concerns and assign jobs to technicians.
• Follow through customer work orders from scheduling to completion.

Skills

Outgoing personality

Superior communication skills

Customer service

Knowledge of Harley-Davidson Motorcycles

Experience with POS systems

Job description

Description

American Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH!

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

Why You'll Love this Role

• Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around $30,000 (depending on skill level and responsibilities).
• Employee discounts on motorcycles, merchandise and parts!
• Paid time off + Holidays.
• Health Benefits offered including Medical, Dental, and Vision.
• Fun, high-energy dealership environment!
• 401k Retirement Plan

Major Duties and Responsibilities

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining a smooth-running efficient department.
• Sell products and services based on additional work needed and service specials.
• Articulate and document customer concerns and assign jobs to technicians.
• Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
• All other duties as assigned.

Requirements

• Outgoing, friendly personality with superior communication skills
• Excellent customer service
• Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
• Experience with POS systems and parts and management computer software.
• General knowledge of computers and great phone etiquette.
• Current motorcycle license.

Physical Demands and Working Conditions

• Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
• The noise level in the work environment is usually loud.
• Requires use of both hands.
• Requires the ability to balance and push a 600+ lb. motorcycle.
• Frequently works near moving mechanical parts.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
• Occasionally exposed to exhaust fumes and other airborne particles.