Motor Vehicle Examiner (Part-Time)

State of Connecticut - Department of Motor Vehicles; Wethersfield (CT); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Professional growth and development

Healthy work-life balance

Prorated benefits for part-time

Job summary

State of Connecticut, Department of Motor Vehicles (DMV) in Wethersfield, CT is hiring a part-time Motor Vehicle Examiner. The role supports various DMV operations, processes dealer on-line registrations, and ensures compliance across multiple functions.

The position offers a part-time schedule with first and second shifts, prorated benefits for permanent part-time employees, and opportunities for professional growth within the Vehicle Business Regulation division.

Qualifications

• Three (3) years of clerical experience.
• One (1) year of general experience with substantial face-to-face public contact and explaining programs/pr ocedures or resolving issues.
• College training may substitute for general experience on a 15 semester hours to 1/2 year basis, up to 2 years.
• Preferred: cash handling, independent policy application, computer use and office equipment operation, customer communication and issue resolution.

Responsibilities

• Review and examine applications for operator licenses, vehicle registrations and title certificates for accuracy.
• Process limited restorations of driver licenses or vehicle registrations.
• Verify data such as insurance, year/make/model, and lien or tax information.
• Coordinate with municipal revenue offices for clearances as needed.
• Maintain documentation standards for title/registration issuance.
• Oversee NMVTIS-related transactions and provide desk support for NMVTIS queries.
• Approve vanity plates and disabled parking placards, and provide copies of DMV documents.
• Respond to public and staff inquiries with accurate guidance on requirements and procedures.

Skills

Customer service

Interpersonal skills

Cash handling

Oral and written communication

Arithmetical computations

Laws and procedures comprehension

Records maintenance

Document verification

PC and office equipment

Office software

Reference manuals usage

Education

College coursework substitutions

Job description

Introduction

The State of Connecticut, Department of Motor Vehicles (DMV) is currently accepting applications for a part-time Motor Vehicle Examiner position within the Vehicle Business Regulation division. This division consists of 7 operational areas: Business to Business Unit, Core Customer Operations, Copy Records, Compliance, Records Update, Support Services and Relationship Management Unit, and Specialized Registry Services.

What We Can Offer You:

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees
• Benefits are on a prorated basis for permanent part-time employees

Position Details:

• Schedule: Part-Time, First Shift, Monday (9 A.M. - 1:30 P.M.), Tuesday - Thursday (8:00 A.M. - 4:00 P.M.), Friday (8:30 A.M. - 3:30 P.M.)
• Location: Wethersfield, CT

The Role:

• Provides a wide range of customer services to the public and support services to other DMV operations.
• Processes paperwork for the Dealer On-Line Registration Program and is charged with monitoring and assuring the compliance of several functions, and the processing of several transactions related to the compliance function.
• Oversees marine vessel mailed in transactions and central repository for all boat registration transactions.
• Is responsible for the documentation of standards relating to the title and registration issuance process.
• Connecticut is a participant in the National Motor Vehicle Title Information System (NMVTIS), ensuring vehicle compliance safety and customer protection, and VBR operates a NMVTIS help desk.
• Is responsible for the approval of vanity and special interest plates, the issuance of parking placards for disabled individuals, and for providing customers with copies of DMV documents.

About Us:

At the DMV, we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

EXAMPLES OF DUTIES

• Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
• Performs limited restorations of driver licenses or motor vehicle registrations;
• Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
• Determines proof of ownership and existence of encumbrances from information submitted;
• Contacts municipal collectors of revenue to obtain clearance;
• Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
• Compares data elements with automotive reference manuals and manufacturer's publications for verification;
• Checks for erasures or omissions in typing;
• Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
• Issues motor vehicle operator licenses containing photograph of applicant;
• Collects fees;
• Verifies and validates applications and supporting documentation;
• Operates camera;
• Die cuts and laminates photographs to licenses;
• Makes minor adjustments to and performs routine maintenance on equipment;
• Operates cash register and other office equipment such as calculators and computer terminals;
• Schedules appointments;
• Prepares financial documents and reports;
• Balances cash and documents;
• Processes registration renewals;
• Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
• Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
• May maintain records including approved and rejected applications;
• May perform specific research assignments such as chain of ownership or lien information;
• May clear duplicate identification lists;
• May type;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Skills

• Knowledge of office systems and procedures;
• interpersonal skills;
• oral and written communication skills;
• in performing arithmetical computations;
• handle and count money;
• read, comprehend and apply laws, policies and procedures;
• maintain records;
• examine documents for completeness and accuracy;
• operate personal computer, computer terminals and office equipment;
• operate office suite software;
• use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience processing cash, checks, credit card transactions and balancing a cash drawer.
• Experience applying policies, procedures and making decisions independently.
• Experience operating computers and standard office equipment.
• Experience communicating with customers and resolving escalated customer issues.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.