Motor Vehicle Examiner (Office/On-site)

State of Connecticut - Department of Correction; Bridgeport (CT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Prorated benefits

Job summary

The State of Connecticut Department of Motor Vehicles is seeking part-time Motor Vehicle Examiners to support offices statewide. You will review license and registration applications, validate documents, and handle financial transactions while delivering accurate information to the public.

This entry-level role offers opportunities for advancement, flexible pre-scheduled shifts (34 hours/week), and prorated benefits for permanent part-time employees across multiple CT locations, including

Qualifications

• Three (3) years of clerical experience.
• One (1) year of face-to-face customer service experience.
• College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience.

Responsibilities

• Review and examine applications for operator licenses, vehicle registrations and titles for completeness and accuracy.
• Verify data such as insurance, VIN, and property tax liabilities.
• Handle cash transactions and operate the cash register.
• Provide clear information to the public and respond to inquiries.
• Schedule appointments and maintain records.
• Balance cash and documents and prepare financial reports.

Skills

Customer service

Clerical skills

Attention to detail

Communication skills

Tools

Cash register

PC / computer

Job description

Introduction

The State of Connecticut, Department of Motor Vehicles is now seeking part-time Motor Vehicle Examiners statewide.

What We Can Offer You:

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees
• Benefits are on a prorated basis for permanent part-time employees

Position Details:

• Part-time, 34 hours/week
• Tuesday/Wednesday/Friday (9:00 A.M. - 4:45 P.M.), Thursday (10:30 A.M. - 6:15 P.M.), Saturday (7:45 A.M. - 12:45 P.M.)
• Office/On-site
• Locations: Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Waterbury, Wethersfield, Windham (Willimantic). (Norwalk may require you to work in Stamford satellite location; Windham may require you to work in Putnam satellite location);�Waterbury may require you to work in Winsted satellite location when needed for operational needs.

The Role:

In this role, you will review and process license and registration applications, validate documentation, handle financial transactions, and provide clear and accurate information to the public. The ideal candidate is dependable, organized, and comfortable working in a fast-paced environment where accuracy, professionalism, and positive customer interactions are essential. This position offers the opportunity to contribute to public service while developing expertise in motor vehicle laws, policies, and procedures.

This is an entry level position with opportunities for advancement. Candidates must have face to face customer service experience.

About Us:

At the DMV, we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

Please watch the video below to hear a message from our Commissioner at the CT DMV!

This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

EXAMPLES OF DUTIES

• Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
• Performs limited restorations of driver licenses or motor vehicle registrations;
• Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
• Determines proof of ownership and existence of encumbrances from information submitted;
• Contacts municipal collectors of revenue to obtain clearance;
• Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
• Compares data elements with automotive reference manuals and manufacturer's publications for verification;
• Checks for erasures or omissions in typing;
• Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
• Issues motor vehicle operator licenses containing photograph of applicant;
• Collects fees;
• Verifies and validates applications and supporting documentation;
• Operates camera;
• Die cuts and laminates photographs to licenses;
• Makes minor adjustments to and performs routine maintenance on equipment;
• Operates cash register and other office equipment such as calculators and computer terminals;
• Schedules appointments;
• Prepares financial documents and reports;
• Balances cash and documents;
• Processes registration renewals;
• Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
• Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
• May maintain records including approved and rejected applications;
• May perform specific research assignments such as chain of ownership or lien information;
• May clear duplicate identification lists;
• May type;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office systems and procedures;

Skills

• interpersonal skills;
• oral and written communication skills;
• in performing arithmetical computations;

Ability to

• handle and count money;
• read, comprehend and apply laws, policies and procedures;
• maintain records;
• examine documents for completeness and accuracy;
• operate personal computer, computer terminals and office equipment;
• operate office suite software;
• use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience working in a production environment with face-to-face customer service.
• Experience reviewing and verifying official documents for completeness, accuracy, and compliance with rules and regulations.
• Experience handling financial transactions, including cash, checks, and credit card payments, and balancing a register.
• Experience operating computer systems, and working with standard office equipment such as printers, scanners, and fax machines.
• Experience independently applying policies and procedures to make decisions.
• Experience communicating with customers and resolving customer escalations.
• Experience working and completing assignments with competing priorities.
• Experience performing clerical duties, such as data entry, documents processing and record keeping.
• Experience with verbal and written communication.
• Experience providing customer service to the public with varying service needs.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.