Motor Vehicle Customer Service Representative 2 (12-5236)

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

The Alaska DMV is seeking a motivated MVCSR2 to join the public service team in Juneau. You will examine documents for required information and validity, explain policies and regulations, and administer road exams for licenses to the public in a fast-paced environment.

The role requires strong customer service and problem-solving skills, with a focus on accurate permitting, licensing, and vehicle information. Typical hours are 08:30–17:00, Monday–Friday, with potential overtime opportunities.

Qualifications

• Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, and processing license actions.
• Six months of employment as a driving instructor teaching the safe operation of motor vehicles.
• One year of advanced clerical duties with significant public contact and knowledge of regulations.

Responsibilities

• Examine documents for required information and validity to issue credentials or vehicle information.
• Explain policies, statutes and regulations to the public.
• Administer road examinations for non-commercial, commercial and motorcycle licenses.

Skills

Adaptability

Arithmetic/Mathematical Reasoning

Customer Service

Computer Skills

Self-Management

Job description

Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

The Division of Motor Vehicles (DMV) is seeking a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR2). We are looking for an applicant who thrives in a fast paced environment to be a part of the DMV public service team examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR 2 you will enteract directly with the public often times explaining policies, statutes and reglations as well as administer road examinations for non-commercial, commerical and motorcycle licenses.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED: We navigate the path to yes by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

This position opens the door for many opportunities for career advancement within DMV such as an MVCSR 3 who works as a lead alongside the management team or even a MVOM1 where you join the management team.

DMV's diverse job duties aids in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska.

The Working Environment You Can Expect

The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B. The MVCSR 2 will be assigned to a work station in the public service lobby and will typically roate weekly between processing customers in the lobby and administering road exams based on business needs . The hours are 08:30 - 5:00 Monday through Friday with possible overtime opportunities.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Minimum Qualifications

Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska, or the equivalent elsewhere.

OR

Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.

OR

One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.

Substitution

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note

A background check of criminal justice information will be conducted upon initial employment.

Possession of a valid Alaska non-commercial driver license is required.

ALVIN

Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.