Motor Vehicle Customer Service Representative 1

State of Alaska; Juneau (AK); On-site; USD 42,000 - 65,000; Full time

Job summary

State of Alaska is seeking a Motor Vehicle Customer Service Representative (MVCSR1) in Juneau to support the DMV public service mission. The role focuses on accurate document review, issuing credentials, and explaining relevant policies and regulations to the public in a fast-paced setting.

The MVCSR1 will also administer road examinations for non-commercial, commercial, and motorcycle licenses, rotating between lobby processing and exam administration as needed to meet business demands.

Qualifications

• Six months of employment experience that included cash handling and working directly with clients or customers. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Responsibilities

• Examine documents presented by the public for required information and validity to issue credentials or vehicle information.
• Explain policies, statutes, and regulations to customers and administer road examinations for non-commercial, commercial, and motorcycle licenses.
• Interact with the public in the DMV lobby and process customer transactions in a fast-paced environment.

Skills

Adaptability

Arithmetic/Math Reasoning

Customer Service

Computer Skills

Self-Management

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

The Division of Motor Vehicles (DMV) is a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR1). We are looking for an applicant who thrives in a fast paced environment to be a part of the DMV public service team examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR1 you will enteract directly with the public often times explaining policies, statutes and reglations as well as administer road examinations for non-commercial, commerical and motorcycle licenses.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

• CUSTOMER FOCUSED: We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

• PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

• EXPERTISE: Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

This position opens the door for many opportunities for career advancement within DMV such as an MVCSR2 who works as a lead alongside the management team or even a MVOM1 where you join the management team.

DMV's diverse job duties aides in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska.

The Working Environment You Can Expect

The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B. The MVCSR1 will be assigned to a work station in the public service lobby and will typically roate weekly between processing customers in the lobby and administering road exams based on business needs. The hours are 08:30 - 5:00 Monday through Friday with possible overtime opportunities.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note

Special Note: A background check of criminal justice information will be conducted upon initial employment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.