Motion Automation Intelligence- Field Services Support

Genuine Parts Company; Salisbury (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

Genuine Parts Company is seeking a dedicated customer support technician in Salisbury, North Carolina, to provide on-site installation and technical support for complex equipment. The role requires strong communication skills and a maintenance background, with a travel commitment exceeding 50%. Candidates should have a high school diploma or GED, with up to two years of relevant experience preferred. The company offers a comprehensive benefits package, including healthcare coverage, 401(k), and tuition reimbursement.

Qualifications

• Typically requires a high school diploma or GED and zero to two years of relevant experience.
• Ability to manage contract location resources.
• Ability to manage travel budget.

Responsibilities

• Provides on-site installation customer support and performs diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Interprets customers' needs and clarifies responsibility for problem resolution.
• Provides technical product support and service to customers.

Skills

Maintenance and reliability background

Ability to work independently

Strong critical thinking

Strong problem solving ability

Strong communication skills

Education

High school diploma or GED

Job description

MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.

SUMMARY

Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

JOB DUTIES

• Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Interprets customers' needs and clarifies the responsibility for problem resolution.
• Performs feasibility and approves operational quality of system equipment.
• Provides on-site technical product support and service to customers.
• Provides customers assistance with the operation and maintenance of the system.
• Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.

KNOWLEDGE, SKILLS, ABILITIES

• Maintenance and reliability background
• Ability to work independently
• Strong critical thinking and problem solving ability
• Strong communication skills required
• Ability to maintain a professional demeanor in a stressful situation
• Ability to manage contract location resources
• Ability to manage travel budget

PHYSICAL DEMANDS

• More than 50% travel required.
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

BUDGET RESPONSIBILITY

Yes

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.