Motion Automation Intelligence- Field Services Support

USA MOT Motion Industries, Inc.; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

MotionAi seeks a hands-on field service professional to provide on-site installation support and start-up for complex systems across the United States. You will diagnose, troubleshoot, service, and repair equipment, ensuring operational quality and guiding customers on use and maintenance.

The role requires 0–2 years of related experience, a high school diploma or GED, and willingness to travel extensively (over 50%). Excellent communication, independent work, and problem solving are essential.

Qualifications

• High school diploma or GED required.
• 0–2 years of related experience preferred.
• Willingness to travel extensively (over 50%).

Responsibilities

• Provide on-site installation support and diagnose, troubleshoot, service, and repair complex equipment and systems.
• Clarify customer needs and responsibilities for problem resolution.
• Ensure operational quality of system equipment and guide customers on operation and maintenance.
• Serve as MotionAi liaison with customers on administrative and technical matters for assigned projects.

Skills

Maintenance background

Troubleshooting

Strong communication

Independent work

Travel readiness

Education

High school diploma or GED

Job description

MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.

SUMMARY

Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

JOB DUTIES

• Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Interprets customers' needs and clarifies the responsibility for problem resolution.
• Performs feasibility and approves operational quality of system equipment.
• Provides on-site technical product support and service to customers.
• Provides customers assistance with the operation and maintenance of the system.
• Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.

KNOWLEDGE, SKILLS, ABILITIES

• Maintenance and reliability background
• Ability to work independently
• Strong critical thinking and problem solving ability
• Strong communication skills required
• Ability to maintain a professional demeanor in a stressful situation
• Ability to manage contract location resources
• Ability to manage travel budget

PHYSICAL DEMANDS

• More than 50% travel required.
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects

LICENSES & CERTIFICATIONS

• Excellent driving record preferred.
• All company vehicles are subject to continuous video monitoring..

BUDGET RESPONSIBILITY

Yes

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.