Motion Automation Intelligence- Field Services Support

Motion; Salisbury (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

A leading technology services provider in Salisbury, NC is seeking a Customer Support Technician responsible for on-site installations and service of complex systems. The ideal candidate must have a high school diploma and be prepared for over 50% travel. Strong problem-solving and communication skills are crucial, while prior experience is preferred but not mandatory. The position offers an excellent benefits package including healthcare options and 401(k).

Qualifications

• Requires a high school diploma or GED.
• Experience not strictly necessary; zero to two years is acceptable.
• Driving record should be excellent for vehicle monitoring.

Responsibilities

• Provide technical product support and service onsite.
• Assist customers with operating and maintaining the system.
• Liaise with customers on administrative and technical matters.

Skills

Maintenance and reliability background

Strong critical thinking

Problem-solving abilities

Strong communication skills

Ability to work independently

Education

High school diploma or GED

Job description

.**SUMMARY:**Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.**You must be eligible to work in the US without Visa Sponsorship****JOB DUTIES*** Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.* Interprets customers' needs and clarifies the responsibility for problem resolution.* Performs feasibility and approves operational quality of system equipment.* Provides on-site technical product support and service to customers.* Provides customers assistance with the operation and maintenance of the system.* Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.**KNOWLEDGE, SKILLS, ABILITIES*** Maintenance and reliability background* Ability to work independently* Strong critical thinking and problem solving ability* Strong communication skills required* Ability to maintain a professional demeanor in a stressful situation* Ability to manage contract location resources* Ability to manage travel budget**PHYSICAL DEMANDS:*** More than 50% travel required.* Push/pull up to 100 pounds* Lift/carry up to 100 pounds* Lift bulky objects**LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:****BUDGET RESPONSIBILITY:** Yes**COMPANY INFORMATION:**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.