Mortgage Support Specialist — Call Center

Addison Group; Oklahoma City (OK); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and 401(k)

Paid training and development

Career growth opportunities

Supportive team culture

Valuable experience within the finan c

Equal Opportunity Employer

Job summary

Addison Group is partnering with a leading financial services organization to hire a Call Center Associate in Oklahoma City, OK. This role focuses on assisting customers with account concerns, discussing payment assistance options, and delivering empathetic, solution‑driven service during important financial situations.

Key responsibilities include handling inbound and outbound calls, educating customers on payment solutions, gathering account information, documenting conversations, and meeting

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and active listening.
• Ability to navigate multiple computer systems while remaining professional.

Responsibilities

• Handle inbound and outbound calls regarding account assistance.
• Educate customers on payment solutions and relief programs.
• Document conversations and maintain accurate account records.
• Meet quality and productivity targets.
• Participate in ongoing training and cross-functional learning.

Skills

Customer service

Active listening

Empathy

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Addison Group is partnering with a leading financial services organization to hire a Call Center Associate in Oklahoma City, OK. This role focuses on assisting customers with account concerns, discussing payment assistance options, and delivering empathetic, solution‑driven service during important financial situations.

Key responsibilities include handling inbound and outbound calls, educating customers on payment solutions, gathering account information, documenting conversations, and meeting