Mortgage Support Specialist

General Electric Credit Union; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

General Electric Credit Union is seeking a Mortgage Support Specialist to prepare disclosures and manage rate lock requests for both secondary market and in-house mortgages. You will validate disclosures within regulatory timelines and ensure accuracy of fees, while coordinating with loan officers and processors.

The role requires at least one year of mortgage processing experience, strong communication, and solid organizational skills to thrive in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Minimum of one year Mortgage processing or similar experience.
• Professional verbal and written communication skills.
• Strong time management and organizational skills in a fast-paced environment.
• Understanding of mortgage related operational procedures.

Responsibilities

• Prepare, validate and send initial disclosures within the regulatory timeframe.
• Monitor changed circumstances via LOS system. Prepare and send re-disclosures as needed.
• Evaluate fees on disclosure requests to ensure accuracy and completeness.
• Organize, label, and maintain received documentation in accordance with documentation standards.
• Handle all lock requests for retail and broker channels.
• Verify lock price, investor and LLPA on all lock requests.
• Re-price locked loans based on applicable changes through the loan process.
• Track all lock expiration dates and follow up on expiring loan locks.
• Communicate with Loan officers and Processors about disclosures and/or rate locks.
• Identify missing or incorrect documentation and coordinate with Loan Officers or Processors to resolve issues.
• Performs and assists the mortgage department in any assigned or requested projects.
• Complete all required GECU mortgage lending and Elevate U! training courses.
• Maintain the required NMLS designation

Skills

Professional communication

Interpersonal skills

Time management

Analytical skills

Positive attitude

Mortgage procedures

Education

High School diploma or GED

Mortgage processing experience

Job description

Overview

The Mortgage Support Specialist would play a critical role in the Mortgage department by preparing and issuing disclosures and processing rate lock requests and commitments for all secondary market and portfolio (in-house) mortgages.

Essential Responsibilities:

• Prepare, validate and send initial disclosures within the regulatory timeframe.
• Monitor changed circumstances via LOS system. Prepare and send re-disclosures as needed.
• Evaluate fees on disclosure requests to ensure accuracy and completeness.
• Organize, label, and maintain received documentation in accordance with documentation standards.
• Handle all lock requests for retail and broker channels.
• Verify lock price, investor and loan level price adjustment (LLPA) on all lock requests.
• Re-price locked loans based on applicable changes through the loan process.
• Track all lock expiration dates and follow up on expiring loan locks.
• Communicate with Loan officers and Processors, when necessary, about disclosures and/or rate locks.
• Identify missing or incorrect documentation and coordinate with Loan Officers or Processors to resolve issues.
• Performs and assists the mortgage department in any assigned or requested projects.
• Complete all required GECU mortgage lending and Elevate U! training courses.
• Maintain the required NMLS designation

Education and Experience:

• High School diploma or GED required
• Minimum of one year Mortgage processing or similar experience

Knowledge, Skills, and Abilities:

• Professional verbal and written communication skills
• Strong interpersonal skills-ability to work well with others
• Strong time management and organizational skills who can work in a fast-paced environment
• Analytical and critical review skills
• Ability to exhibit a positive attitude and professional demeanor and can lead by example
• Understand and follow mortgage related operational procedures

General Electric Credit Union is an Equal Opportunity Employer.