Mortgage Loan Servicer

CASE Credit Union; East Lansing (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A Michigan-based financial institution is seeking an organized individual to provide administrative support for mortgage loan processes. Responsibilities include handling loan closings, managing escrow duties, ensuring compliance, and maintaining excellent relationships with members. Candidates should be detail-oriented, possess good communication skills, and have a general knowledge of mortgage services. Previous experience in financial services is advantageous.

Qualifications

• General knowledge of mortgage loan services and procedures is required.
• Previous experience in a full-service financial institution is helpful.

Responsibilities

• Provide administrative support for mortgage loan closings.
• Establish and maintain professional relationships with members.
• Complete monthly reporting such as PMI and HMDA.

Skills

Good organizational skills

Good communication abilities

Detail-oriented

Cooperative

Ability to work under time constraints

Education

High school graduate or equivalent

Job description

Responsible for providing administrative support for all mortgage loan closing activities and clerical support for all mortgage loan processing activities which include first mortgages and home equity loan products. Schedules closing appointments with title companies, and assists members with questions. Performs final preparation and audit of all documents needed for closing. Provides support to mortgage operations personnel and distributes loan files to related departments within the Credit Union. Reviews closed files and forwards documents to shipping and funding personnel. Obtains and verifies necessary information and prepares documents for underwriting submission and closing review. Arranges flood zone certification as required. Communicates loan status to all involved parties including buyer, seller, realtor, and title company representatives. Obtains proof of insurance as required on mortgage loans. Assists or refers members as necessary.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for providing effective administrative support for mortgage loan closings including first mortgages and home equity mortgages.
   • Responsible for all escrow related duties including escrow analysis, escrow set-up, and escrow payments for insurance, taxes, and PMI.
   • Prepares and reviews annual escrow analysis. Ensures any ongoing escrow accounts are tracked and reported to Allied.
   • Obtains appropriate documentation and signs off closing conditions.
   • Orders appraisals, credit reports, and title reports. Logs dollar amounts received and verifies employment, salary, assets, and liabilities.
   • Resolves loan application problems. Assists applicants with addressing credit report problems, payoffs, verification of mortgage and meeting documentation requirements.
   • Reviews information for completeness and accuracy. Clarifies missing or questionable information. Follows up with outside sources of outstanding documents. Ensures that all necessary items are available for underwriting. Tracks development of information to ensure compliance with underwriting guidelines. Resolves conditions of underwriting. Submits loans for final approval.
   • Prepares files for closing. Obtains records for homeowner's insurance and flood certification.
   • Completes monthly PMI Reporting.
   • Completes appraisal review checklists for all appraisals.
   • Completes monthly tax tracking through Capital Tax as well as monitors and updates paid off loans for removal from tax tracking.
   • Completes monthly HMDA reporting for CASE Credit Union.
   • Reviews all paid off mortgages for discharge monthly and completes in accordance to discharge policy and procedures.
   • Acts as liaison for all mortgage loan sale related initiatives including the sale, servicing and audit requests.
   • Monitors all delinquent tax reports and notifications and works with member to ensure any delinquent tax is paid before foreclosure proceedings. Notifies Management of all delinquent tax accounts.
2. Assumes responsibility for establishing and maintaining effective and professional business relationships with members.
   • Addesses members' requests and questions promptly and courteously.
   • Informs members of Credit Union loan policies and closing procedures.
   • Researches and retrieves information from closed loans.
   • Maintains the Credit Union's professional reputation.

QUALIFICATIONS

• Education/Certification: High school graduate or equivalent.
• Required Knowledge: General knowledge of mortgage loan services and procedures.
• Experience Required: Previous experience with a full-service financial institution helpful.
• Skills/Abilities: Good organizational skills and attentive to detail; Good communication abilities; Cooperative and works well with others; Able to use computer related applications and basic business equipment; Able to work effectively under time constraints.