Mortgage Strategy & Transformation Lead

City National Bank; Charlotte (NC); On-site; USD 142,000 - 263,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Career development

Job summary

City National Bank in Charlotte is seeking a Strategy and Transformation Manager Mortgage Banking to advise the EVP of Mortgage, drive key transformation initiatives, and coordinate across functions.

You will develop training programs, manage the transformation roadmap, and lead a culture of collaboration and customer focus across teams. The role offers leadership opportunities within the Mortgage Division and competitive compensation.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• 10+ years of experience in transformation, change management, or strategic program management within residential mortgage or lending.
• MBA or relevant experience preferred.
• Strong communication and leadership skills; ability to influence at senior levels.

Responsibilities

• Develop training programs and communication strategies for transitions.
• Facilitate culture change through ongoing communications with partners and stakeholders on progress.
• Oversee the transformation roadmap, managing resources, timelines, and stakeholder alignment for delivery.
• Champion a collaborative, innovative mindset and customer experience.

Skills

Transformation experience

Change management

Strategic program management

Executive communication

Leadership

Collaboration

Education

Bachelor's Degree in Business/Finance or related field

MBA

Job description

City National Bank in Charlotte is seeking a Strategy and Transformation Manager Mortgage Banking to advise the EVP of Mortgage, drive key transformation initiatives, and coordinate across functions.

You will develop training programs, manage the transformation roadmap, and lead a culture of collaboration and customer focus across teams. The role offers leadership opportunities within the Mortgage Division and competitive compensation.